Pollo Tropical

B Mitchell

We visited Pollo Tropical at 6 pm on Sunday evening. We went through the drive up. We were rudely told by the worker taking the order that the only sauce they had was bbq. 1 out of 5 sauces is all that is available!!??? And only corn and black beans available of the toppings. Pulling up to the window the rude order taker couldn't even get the meat requested correct as our meat was not as ordered. When we got home we had no sauce. So basically the worst ever experience, zero food available and top it off with rude employee. Where is the management and why is there no food available at 6 pm.??!!

Michelle L

I order from this location frequently in the last 2 1/2 years and today was my worst experience. I placed my mobile order as I normally do when I arrived it wasn’t ready and I stood there for approximately 11 minutes before I was even acknowledged. It was pretty clear who the manager was but her entire team was slacking. Never have I ever seen someone take so long to put a lid on. It was a very busy time and it was a Friday night once I finally was acknowledged by the manager, who had a very positive and friendly attitude, she asked the other young lady if she was working on my food the young lady said no so the manager did it herself. She was clearly trying to hold everything together while the other people were there almost making things worse for her. I get home and the beans are missing from my meal and the rice was hard. That team could use a shake up. Unfortunately we’ll have to rethink ordering from here if this is how it’s going to be on my one night off from cooking.

Ace

After 9 o’clock pm the line gets stacked up because the inside closes. On top of lazy employees who talk and play as if people aren’t waiting on their food.

kyra D

The staff there are nicer than the other pollo tropical locations, but they still completely messed up my order so much so that I couldn’t even eat my food. They forgot the sauce, the vegan meat I asked for, they forgot beans on two of the bowls I ordered, gave the wrong yuca (I asked for fried yuca and got the yuca cheese bites) and the key lime pie that was ordered was smushed up. I gave the yuca bites to my mother, and even she couldn’t finish them because of how dry and stale they tasted.