CVS Pharmacy

Collette Hagen

Usually I'm so so happy with their services. However, I, like many others, have a prescription that I cannot miss. The pharmacy has a wait time of 15 minutes minimum on the phone, and you don't actually know if they are open until you get there. The hours on the website are incorrect. Its almost impossible to get your prescription sent to a new location, because you have to talk to a person, and the location has to be open. The Newport location had to give me an emergency dose because this location isn't communicating or practicing professionalism. I just want to know how they expect me to get my medicine if they aren't open and don't communicate?

Rachel Christiansen

How do I pick up my medication? I’ve been waiting for almost a week now and can’t get through to anybody. I’m not on medications that I can just stop and start and I’m having an impossible time getting the prescription changed to a pharmacy that can actually fill it. Is this not dangerous to do to your patients? I’ve spent hours trying to get through to ANYBODY for answers. The staffing at the other CVS have been so rude and unhelpful so I will be filing a complaint. I completely recognize the issue with staffing during the pandemic but the lack of transparency is dangerous and detrimental to your patients.

Candace Martin

Edit: this store has been closed for three days with no notice and no explanation. I get my prescriptions mailed to me because going here in-person for any reason is always a nightmare. We scheduled two flu shots for October 2nd. They lost my appointment somehow, but still had my boyfriend's. The appointments were for 10 am, but we weren't seen until 10:45. No communication, no explanation. Just sit in the chair and wait. As another example, I stopped getting one prescription here entirely because it was wrong every single time I got it. I'd have to check it, see it was wrong, and wait for them to fix it. I placed an order for a prescription I was almost out of on Monday. Paid for it, asked for delivery like I always do. It's Friday and it's still yet to be shipped. I've called them five times in two days and have never been able to get through to anyone to ask about this, no matter how long I wait on hold. I've had staff be rude to me before. I've had staff be weird to me before (with one pharmacist asking me if I'm on the "naughty list," but not even associated with Christmas - it was July?) I'm switching pharmacies as soon as possible. This place is a mess.

Jon Jensen

As the closest CVS to CDA, I have little other option than to patronize this pharmacy. Four times trying to pick up my prescription in the last month, I received the text notification that my prescription was ready, followed by another asking when I was coming to get it. Four times in a row, I arrived to a closed pharmacy, with a "We're Sorry" sign on the counter. A 45 min drive to pick up a required prescription, and then not get it because they are closed. Ridiculous. And potentially dangerous if this were a life-sustaining prescription. I will be glad when my work assignment is over and I no longer have to utilize this disorganized shop staffed by rude people