Cracker Barrel Old Country Store

Lisa Williams

This place has gone downhill in the quality of food and the staff are a complete joke. On 3/28/22 I placed a curbside pick-up order to be ready at 6:13pm. I pulled up in spot #4 at 6:18pm with two other cars ahead of me. I watched one of your employees bring out the order to first car, look directly at my car and the other one ahead of me and go back inside. I sat there until 6:37pm and finally got fed up. I walk inside to the first register and see my order sitting there on the shelf with another order that probably belonged to the car sitting next to me. That same employee was standing at the register doing absolutely nothing. She is a young lady with black and blue braids and wears glasses. I told her I had been waiting for over 20 minutes for my order. She had an attitude and asked for my name then handed me my bag stating "oh, sorry". It was a cold and windy day and seeing how she walked slower than a tortoise, I knew she wasn't going to bring the food out. I have never waited that long for food from here nor have I ever been greeted with attitude like this young lady. Needless to say, because it was a cold day, I was ready to tip the person doing curbside orders $10 but of course your nasty associate missed out. It was not crowded at all during this time. I ordered chicken and dumplings and I could definitely score it at a C- Sadly, the best thing I had out of my meal was carrots. My food was cold by the time I got it home. There were huge chunks of chicken at the bottom of the plate, the dumplings lacked broth, and the broccoli taste like acid. You guys have a hiring sign out front and I hope you do way better than the young lady I encountered. I have always loved Cracker Barrel, but this was a horrible experience, and I wouldn't tell anyone to go there at this point. Whoever the manager is at this place please get your staff in order. I will not be coming back.

Pedro M.

Always a great place to eat, but it took 15 mins to get served even drinks. I’m sure just a random oversight but I can’t give 5 stars right now. I’ll update in the future.

Lakisha Guzmán

We were seated easily by getting on the waiting list ahead of time. Our waitress Hilda was cordial. However, my meal and appetite were ruined. My apples were just plopped in the dish. I couldn't seem to get acceptable over medium eggs. The first set came broken apart, with broken yolks smeared on the plate (in the 1st photo - I hadn't touched anything on my plate...it came like that). I asked for a new order. They came back over easy, still with runny whites. I sent them back. ..I suspect they were microwaved then (photo 2). My father had to wait for almost 10 minutes for syrup. Cold pancakes or used looking eggs anyone? 😩

Amanda Hassman

We arrived on Wed at 440. The restaurant was nearly empty except almost all tables had trash on them. The trash in photo has been at table at least one hour. To say service is slow is an understatement. It has now been over an hour since we have arrived. While most tables are dirty with few customers the hostess is on phone and 2 cashiers talking...... There hasn't been a customer for at least 10min to ring up. I understand lack of employees but perhaps multitasking could be taught. I may add at 440 we waited 5min to be sat in an almost empty restaurant. *update crackle barrel asked me to contact them with more information (within the week). They apologized and gave me a free dessert for one. Don't think it's worth going through this again to redeem but wanted to acknowledge the response.