The Fireplace Guys

matt sullivan

The fireplace guys are the fireplace installer to use in Wenatchee. These guys provide a great product and are extremely knowledgeable through many years of experience. They came out on time and finished job in a timely manner and left a clean worksite when done. The installation crew was great.. super friendly and worked with us to give us exactly what we wanted. I would recommend these guys to any friend or family! Thanks guys, Matt Sullivan

Jackie Puppe Wotipka

Steve and Al are great! Working through the install of our new propane fireplace was painless. As you know during COVID home improvement projects have been painful to say the least. Communication, professionalism and timeliness were al met and exceeded! Thanks guys

Cleofitas Schoolcraft

Background leading to my recommendation for The Fireplace Guys over a local competitor. After purchase and installation of two high end fireplaces, found one them not in accord with what was expected. I spent almost 12 months after install requesting that the competitor address my concerns only to be continuously put off or presented with incorrect components. (I have since heard we are not alone in these dealings from that competitor) There are too many customer service violations to list of which resulted in a highly frustrating experience for me, not to mention those who also tried to assist! Long story short, the result for that competitor earned them a recommendation value of ZERO due to their unreliability, lack of communication and unacceptable customer service! Now, for my recommendation of The Fireplace Guys. I reached out to them in hopes of getting some assistance. What a hopeful and refreshing experience! Their customer service exceeded what one would expect. I was given the opportunity to speak with the fireplace representative from Travis Industries who answered my questions and confirmed my purchases. That may be rare, however there was no question in acknowledging what we were going through and in "making things right” despite the competitor’s failure to do so. I was given assurance by Alan that we would be taken care of. There was continuous communication via calls, phone texts and email. We were given a very reasonable timeframe for when our concerns would be addressed and in “making things right”. The techs that came out to accomplish the install were knowledgeable and courteous. They also adjusted an incorrect airflow setting from the previous installation. This experience has resulted in highly recommend (hence the 5 stars) for The Fireplace Guys. I believe, you can be confident in them meeting or exceeding expectations in terms of communication, customer service, and follow through. Alan, thank you for your great customer service!

Gara Odenrider

We had such a great and professional experience! Al was great to work with and got the job done on time and we love our wood stove! I highly recommend The Fireplace Guys.