UCSF Dental Center

Lila N

The dental staff at this location aside from the front desk staff are awesome. Everyone I encounter the day of my visit was extremely helpful and kind. However; the older lady at the front desk I believe her name starts with a P is beyond rude. She never greeted any of the patients who approached her window. Never said good morning or expressed any form of kindness. Her tone was rude and off-putting. While the other young lady next to her window was so friendly and polite. The older lady needs some customer care training because if it weren't for the rest of the staff at this location I wouldn't recommend for anyone to get dental services from here.

Narhan Viktor

Today morning(Jan.24.22) there was a bold man on front desk. He was just ignoring me. I never seen arrogance person like him. I came almost 30 minut before my appiontment. When i came, he had another costumer but keep talking with her. I waited 30 minut just standing next to there. When my number called, he said you have to fill it out this form. Why didnt he tell me earlier when i was standing over there? And i spent just 2 minut to fill that form and came back he said sit and wait over there i am serving next costumer. Like skipping my number and taking next costumer. And i was keep waiting. After 1 hour i asked again how long should i wait? he said i am working here when is your paper work ready i will call you. Actually my paper work was on another table behind him seems like he didnt wanna look at it or forgot it. I spent almost 2 hour for check in. While i am waiting many costumers who came after me so easy done with check up and went to dental service. Made me feel like he was discriminating me cause i am asian and pregnant.

Valerie Grist

The young lady with fake eyebrows in the general dentistry department was very short and not very nice to the people coming to her window! However, the receptionist next to her, kristy, was So sweet to ALL her Patients. Greeted every one with a hello, how are you, and wished them a happy holiday when they left the area! It hard to sit in a waiting room and observe this disconnect with patients! Maybe she needs to go to another dept!

Cindear Zan

The staff at the reception were extremely impatient and annoyed. They acted if you were a burden. I brought my mom here, whose face was all swollen and was in pain. We asked very politely about the size of registration process and basically got shouted at because the staff somehow decided we weren’t worth their time. I’m frankly shocked that this is part of the usually reputable UC system. I suggest that the hospital provides training so the staff treat patients nicely.