Norcal Patio Furniture & BBQ

TF

If they have it in stock no worries. If you have to order it, forget it! Amazon is faster with comparable prices.

William Schweitzer

Tom and Mike were super friendly and helpful. They have great pricing for good quality furniture. I picked up bar stools 10 years ago and they are still in great shape. I get all my BBQ supplies from them. They have a huge selection of rubs.

E Rosenfeld

Terrible Customer Service. We bought patio furniture from them many years ago when they had a different name, and we both recalled a nasty, nonchalant, rude attitude back then. However, the prices were right and the furniture has stood the test of time... Until recently, when the table umbrella began coming off the corners. I called and spoke with Tom, who, just as before, had a rude attitude; as though he were doing me a favor. He asked me to email him photos of the umbrella in order to determine my needs, and said he'd reply with a recommendation and price quote. I did so. No response. I re-emailed them the following day, asking to confirm receipt. No response for several days, so I called back, and he had apparently forgotten all about it. He pulled up the photos, asked for measurements and told me he'd call me the next day with a price quote. Next day rolls around and no call. So I called again; was told "he is out today." Tried to get quote from person who answered (Mike?), but the initially friendly voice turned immediately short and rude. Was told Tom would "get back to you tomorrow." Of course, that didn't happen. Tried again and phone rings and rings with no answer. Somehow these people haven't figured out they'd have much happier customers if they met their customers even halfway, responding to courtesy in kind. Will take my business elsewhere.

Brad Lehman

The WORST experience I've ever had with a merchant in my entire life. DO NOT bring these guys your business! Unprofessional, lazy, and rude. I paid $2,300 for a fire pit at the beginning of the summer (early May). Tom, Mike, and Mike assured me that it would arrive within 6 weeks at the latest. Week 7 was when I began calling for updates. Every time I called they responded with, "I will get in touch with the supplier and give you a call back in 90 minutes." Seemed fair enough but I didn't receive a call back. Week 8 I call again and get the same response and they are short/rude (again). NO CALL BACK. Week 9 I got the same response a third time and told them I've heard that 3 times and they continued to be short and rude on the phone. They are sitting there watching the giants game doing absolutely nothing all day, the least they could do is call me back and be polite about delaying a $2300 order close to a month. Finally they called back (after the 3rd call a day later not 90 minutes like they said again) and said it was on back order and that's all they could tell me. No approximate delivery etc... nothing. I was frustrated but figured I'd waited long enough and maybe they would do something to figure this out. 10 weeks after giving them $2300 and getting zero useful information out of them, I was forced to call and ask for a refund. At this point, Tom actually made a call and found out that they could delivery in six more weeks. I cancelled my order and I will not be going back.