United States Postal Service

Marisa Abril

Set up a passport appointment with photo. Couple days before they called to let me know that their photo service was down. Wish they had the photo available but appreciated that they gave me the heads up. Very smooth process, came 15 mins early and was done and out before my scheduled appointment time.

Cole Vasconcellos

Needed to pick up a package I wasn't home to sign for. Very quick and easy with friendly staff. The line moved pretty fast and the whole process took no more than five minutes. There were a lot of people giving the staff insane attitude because they didn't know how the passport process worked and didn't make the first come first serve list. Here I was thinking the customers at retail were bad, the customers at the post office who don't get their way are truly rude and disgusting, major props to the staff for putting up with them.

E D

They sell stamps here at a self-service ATM. The parking could be better but not bad as some others I've been to. Can't say anything for other aspects as I haven't used them but they seem like nice folks - even when I was there last minute with a coupe questions they answered kindly, given the circumstances.

Brenda Rose

Although the workers in the office are helpful, the department as a whole is not. They NEVER answer the phone when you call, passport help is first-come-first served and you can wait in the hall for hours (San Ramon office takes appointments), and packages they don't want to deliver because they are an inconvenience are marked as 'undeliverable - incorrect address'. Recently, I was left a note the package was too heavy and I would need to pick up, yet online it was marked to the sender as 'undeliverable - incorrect address'. I'm not getting the package and they can handle it again to ship back. The sender is reshipping and using FedEx because they deliver to your door. We also had problems with our mail being stolen out of our mailboxes at the street so we replaced with USPS-approved locking mailboxes. Even got approval from the postmaster personally approving the lock so that we could add an extra box for securing outgoing mail. However, the carrier wouldn't open it because she wasn't getting paid to open an extra box. She also complained about the locking boxes and how hard it was to put the incoming mail in the slot. Boo hoo, do your job!