Crunch Fitness - San Mateo

Thiago Izabel

Gym is clean and the General manager Jade Castro is the best person I’ve meet ! He handled the issue I had with my membership so well I was about to not come back to the club but he was above and beyond ! This guy deserves a raise otherwise he is gonna be hired by some random tech company at any moment

arian white

Recently, I would have given Crunch 5 stars: clean, good location, great equipment (current, kept up, rarely out of order). Now? 1 star for customer service and indifference to members. For context, I'd been a member since Crunch replaced Gold's about 10 years ago. I always paid my membership up front, and I always renewed the max. When it was time to renew, I was very happy with the renewal package, but I needed Crunch to adjust the renewal date (they hadn't updated it to reflect frozen time - I was told this was a known issue). It took weeks of back and forth, via email and in person. Incredibly frustrating. When it was finally straightened out, they informed me - for the 1st time - that the offered renewal rate was expired. At no time had they indicated there was a deadline as we worked through the adjustments. To add to it, the new rates were more than DOUBLE and TRIPLE what the initial renewal had been. I asked them to honor the initial renewal offer, as the delay had been on their end, due to their lack of updating contract dates accordingly, but there was no interest in working with me. Nor any acknowledgement of a decade plus loyal member. They're losing people - I am not the only one. Time to move on.

Stephen Johnson

Staff and gym is amazing. Jade was extremely helpful and great equipment in house. Enjoy being a part of this gym and definitely recommend to anyone in the area or in town visiting

Amit Thakkar

Been working out here for the last three years. Spacious gym, nice trainers, plenty of parking, convenient location.