Rosemont at Baytown

Nini Luna

I got approved within a day or two excellent service the ladies in charge are super nice and helpful ⭐️⭐️⭐️⭐️⭐️

Yvonne G

I waited it wasn't but before 12 waited till 12:37 and left waited for someone to open the office instead of just ignoring phone calls and never care about people who are trying to move! Zero stars Lacking experience with apartment leasing. I've done that before totally unprofessional.

Annie Grantner

Here is my experience with this deplorable apartment complex. After waiting 4 weeks to be approved because of an error on the office not submitting a small change, I was finally approved to move in August 19th. They moved me into a roach infested apartment where my children and I were crawled on while we tried sleeping at night for a week before they were finally able to move us to a different apartment. I had to take off another day of work to move and had to pay movers again and they offered nothing except a very insincere apology. When I finally did move in the new apartment, I set up my online account to be able to pay online since I work and it was very hard to make it to the office during their hours to submit my rent. The first month's rent(September) was wrong in the system and took me 4 phone calls to finally get it fixed so I could pay online. The next month(October), I go online to pay and it's showing a utility bill for $68 for service in the new apartment the week I was in the roach infested apartment. I called immediately and they told me that it was wrong and they would fix it. After the day went by and no fix, I called again the next day and they assured me it would be fixed but insisted I should come in and write a check for the rent because that was still due regardless of the extra charges. I made time to do this and I kept checking back to find these additional charges still on my account. I get a bill in the mail for this and tonight I come home to a notice to vacate for the $68 unpaid utility bill that wasn't even mine!!! These people are incompetent and don't ever do what they say they will do no matter how patient and understanding you are. If you bug and continuously call, they get annoyed and act like you're the one in the wrong for wanting something done that they promised they would take care of. I've never paid a bill late in my life and this is beyond frustrating that I now have to take off yet another day of work tomorrow to go straighten this out. STAY AWAY FROM THIS COMPLEX!!!

karen brown

Only been here less than a month but we've had some issues but they are being taken care of in a timely manner. Love the new manager(Charlotte and Desiree is very knowledgeable) and the maintenance crew is awesome. Nice and safe place to live.