Old Navy - with Curbside Pickup

AO Stuart

Useless is the first thoughts of this store. I wanted to inquire about an online order, I stood in line for over 15 minutes and the girl was not helpful, just apologized for my broken ankle. The Manager Escobar was just as rude, "call the 1-800 number they will help you, there is nothing we can do." He turns and walks away from me in a dismissive manner. Not going back to Old Navy and it affiliates. To date still have not received online order after 3 weeks. Peter at the 1-800 was just as useless.

Ang O Stuart

Should be - 5 stars. I went to the local Old Navy Store to inquire about an online order. On crutches waiting in line, finally get to register 20 minutes later. Of course the young lady at the register act surprised that I'm on crutches, I dismiss that too unbelievable. I show the young lady my order number and the address needs the apartment number, she calls Escobar the Manager, the young lady tells him that I have and online order; he really doesn't care and tells me, you will have to call the 1-800 number and tell them about your order. I left and called the 1-800 number and Peter was of no help, he says the order has been shipped and Old Navy cannot add the apartment number to the order. However, Peter did not understand that asking me the call center script questions was not for that situation. After several minutes of speaking with Peter he begins laughing at me, I then ask for a supervisor at this time I knew my call would be on hold for a good amount of time (10 minutes). It is a strong possibility that the name Peter was given as a false name. I remember now why I stop shopping at Old Navy and GAP and Banana Republic the customer service is lousy. Order will be going back.

Lindsey Evans

Old Navy's are usually all the same. This location is one of the clean ones you always hope they are. Employees are around and mostly helpful. Dressing room is in attended so it's a go get all your changes alone. That could improve but mostly one of the better old Navy's. Happy shopping ❤️

melissa looper

I like to do black Friday shopping here. They always have a 50% off sale and I can always find plenty of clothes in styles and sizes that fit me. I love that they are pretty size inclusive.