Crunch Fitness - Daly City

Brendon Gouveia

Decent gym but HORRIBLE customer service. I moved away from California and called to cancel my subscription before I left. A year and a half later I noticed I'm still getting billed from them after my card attached to their billing expired. I called customer service and despite me telling them I talked to them already and I'm owed a refund they are telling me I have to pay the bill or will send this to collections. Since I called and cancelled I would think I'm owed money for still being charged not the other way around but not in their eyes I guess. Not sure whom I spoke with on the phone but she was also incredibly rude. The business model of charging people a membership fee without their knowledge or just hope their customers forget they signed after their new years resolution is predatory and wrong. Don't recommend. Update: They sent it to collections. If you care about your credit score I don't recommend signing up.

Kathryn Iwasaki

My fiancé and I are from out of town and needed a short term membership. GM, Mervyn Ferrer, was able to give us a helping hand to accommodate our needs. Being able to continue our workout routines made the trip much more enjoyable. Thank you to Mervyn and the staff for being so welcoming and kind! Highly recommended for any out of town visitors!

Crystle Vitari

This review is specific for Kasandra Altawil and John Mendoza's customer service. I had the worst experience during covid dealing with Derrick Emperador. Kasandra was not only patient, but she was clear in communication and quick to assist me with my problem. John continued to be communicative and helpful with any problems I had during COVID with my membership even though he moved locations from Chestnut St in SF to Daly City. Most gyms are comparable with cleanliness, machines, classes. The difference for members truly comes down to customer service and communication. Both of them are great assets for Crunch.

Madien

If your someone who takes your fitness serious, I don’t recommend this place. It’s really busy most of the time where a lot of equipment is taken up. The bench press squat rack and other essential machines are always taken up. Packed like sardines during busy hours. There’s only two squat/dead lift rack and each person spends 30min to an hour on it. On top of all that the cancellation was a nightmare. Thank god I left this place because my new gym I go to is soo much better. This gym needs to expand in size.