Staples

Kat

Shop for a home printer since work from home. Online and in store have different inventory. I suggest you call in advance. Mike, the manager was super helpful. Matt, technical sales assistance has plenty knowledges.

Naba Chinde

The staff at the printing section is very rude. He treats customer like they are dump doesn't care to even listen to them, I wanted to show him something on my phone and was just smiling from inside with attitude, saying he knows what I want to show him and just negating me. And this is not my first time experience with him, before I came to print and the printer had some issues, he told me to email the docs to the printer to print. I was. I was not carrying my mobile, I told me that I can't email, yet he shouted from in corner "just email it". While I was checking out am old lady came to print something, and she was facing difficulty in operating the printer, and was asking lot of questions. This guy was just shouting from inside but didn't care to just come and show her, she was even looking at him and he just turned his back and started working on his PC. No respect for customers! Then when I went to help her, he called someone on phone to help that lady.

Yinghao Kang

Worst Customer service EVER! (refer to print shop only). Today March 18th 2021 at 5:58 pm, I had worst experience here at Staple. I was tried to do self service to print out my hand out and I had technical difficulty due to the printer took forever to calculate the cost of my job. I have been use self printing service at Staple for years and I never experience this type of difficulty. Therefore, I asked the man that was in charge of the print shop for assistance and guidance because I knew something might be wrong. At my first attempted, he told me to switch to different printer, and I told him i already did. I asked him politely to take a look and he refused and walk away. Later on I tried the third printer there and it still did not work, I asked him again to see if he could help me. He told me to use computer which I never used their computer to print out stuffs. Therefore, I asked him again to see if he can walk me through. He said that I just have to look and I will figure it out myself. I asked him the 3rd time to confirm to see if he surely would not want to help me. He said," talk to my Manager!" with his voice raised WOW!!!! he really hate his manager. Well, then his manager helped me and walk me though the process. Unfortunately there really were net work or computer errors in the system which is understandable. The general store manager did provide the service that I need and which was what I was originally expected. I asked the manager to see if the guy on the print shop is not suppose to provide ANY service at all and the manager told me that they should provide services for anyone who experienced technical difficulty. Maybe the print shop guy had bad day or maybe he did not satisfy about his salary or job duties or he just did not like his manager and want his manager to get into more work. However, being rude like this is TOTALLY unacceptable. My overall printing experience at Staple was fine, but i did notice that around 50% of employee who work for print shop was not very supportive for customers who has technical difficulty (based on what I have observed over years) I really hope the higher management can be aware of this type of issue.

Matt W.

I asked for aaaa batteries from one of the staff and they seemed annoyed to have to get up off their a** to help me. When I asked to check to see if it is in shock they were very rude. How hard is it to be nice to a customer.