Kaiser Permanente Corporate Offices

Yessie Cabadas

THIS PLACE IS COMPLETELY WORTHLESS!!! MY sister called Kaiser help line to get some help because she was feeling suicidal. After being on hold for about an hour they passed her on to about five different people, she explained how she felt what she was feeling and each time they would just put her on hold and pass her to someone else instead of receiving any advice from the representative oh wait the actually representatives! They respond with “oh I’m sorry”. These “health care workers” are completely useless after being passed on to five different people there response was go to the ER. This place is no help to any patient they really don’t care nor even try to help.

Anna Hancock

I want to give my point of view on Kaiser. I had been at Kaiser from birth to about age 24. We knew from a young age I had Chari malformation and neurofibromatosis, pediatrics did their best. It was great till about age 15 when I began to talk about anxiety, depression, weight gain, irregular periods and exhaustion. It was dismissed. I want to fast forward to ages 21-24. I'm 25 now. My symptoms were getting worse to the point I slept and ate most the time. In all honesty I was very hopeless. My friends and family always believed I had a thyroid condition but because the labs didn't always show off Kaiser didn't believe it. My levels were even drastically off at one point and they blamed it on adrenaline. They finally started me on low dose thyroid medication at the end of my time at Kaiser. I felt horrible all the time. Once I was off Kaiser I started with my new provider and 20 mins into my first visit she found a thyroid nodule. That led to an ultra sound, which led to two biopsies to rule out cancer. They tested my TPO antibodies and found they we about 16 times the amount they should have been. The ultrasound showed my new doctors a lot on my thyroid. They literally could see my thyroid falling apart covered in cyst and nodules. They only biopsied one because of the size of it. The new doctors explained that it is right on course with Hashimotos disease. I told multiple providers what was told to me at Kaiser and they asked me to never go back because it was so incorrect. They stated the development of the disease didn't get that way overnight. They are now doing their best to help the effects of the autoimmune condition. However that doesn't correct the fact that the problem I stated for years was ignored, and now I pay for it with the life time side effects. I have reviewed my records and found things that were never told to me. As an example my records state I have a fibroma on my right knee. You would think you would want to tell someone with neurofibromatosis what was found. The second thing is while in urgent care I was never told about the nodule on my chest. I have recently found out I have about 8 nodules and one that has to be biopsied. I give it to them the wrote it in the after visit summary but it was never spoken to me. I needed to say this because hopefully another patient will read this and realize they aren't alone. I hope they will learn they aren't always delusional. I was made to feel delusional and that it was all in my head. At one point and time I was told I was too young to feel this bad and be sad. I hope that Kaiser will realize there are outliers to every set of facts they have on diseases. The best part of this story is I'm now in the care of great providers in Atlanta Georgia. I'm fighting to live the best life and they fight with me. I have rough days but my hopelessness has turned into a drive to trust myself and not give up. So even though I was failed in one health group I found a new life in another.

Fred Weaver

Kaiser reminds me of Nazi Germany the first words out of their mouths are give me your number. And you are treated just like that a number you're treated like cattle you're not a person when it comes to Kaiser. When you call to voice your opinion you can get no further than a call take her there Executive offices do not care about what their patients have to go through. It has been an uphill battle on absolutely everything November of last year 2016 is when it all started. I have numerous health problems not just the common cold or a hangnail I have things where I actually have to see specialist in November I said I need to see a neurologist because I have suffered a stroke here it is 5 months later still no help. I got to see an orthopedic surgeon because I need shoulder surgery I'm told we have to go back and we have to do injections and when I said are the injections going to repair the tears oh no that's just for the pain. Keep in mind Kaiser isn't giving over any pain medications. And then I'm told by the same doctor well you're going to have to see a neurologist and get cleared even before I can consider your shoulder surgery. Damn that's what I've been saying for the last 5 months I need to see a neurologist once again Kaiser does not care about people. The only thing Kaiser wants to do is to control people treat them like two-year-olds talk down to them tell them they're going to do what they want done not what you need done. Been trying to call their corporate headquarters of course you cannot get test a call taker you ask for a supervisor there's never anyone available will take your name and number and they'll call you. So much for convenience. I've heard those famous words many many times over a 5 month. Somebody will return your phone call and it just never happens. but damn they don't get a payment on time you have there attention. Call Kaiser this is not Nazi Germany your patients are more than just a number start treating them like that.

Aaron French

I would never, ever use Kaiser again after the experience I've had with them. They transitioned to a new payment system when I signed up and lost a payment of over $250 for my first premium. I spent over 10 hours on the phone with them (most of it on hold), sent in copies of my bank statement on 3 different occasions, got hung up on numerous times, and had my insurance cancelled despite them promising that they wouldn't cancel when there was a investigation into my account leaving me without health insurance because they were too incompetent to follow up. I have never been treated so poorly by any customer service (that's including cable companies). Kaiser's cancellation letter stated "we are committed to your health and well-being." Ironic, given they caused me more stress and anxiety trying to get them to process 1 payment than I would have had I lived the last 5 months without insurance. I've never encountered a company with less accountability, integrity and care for the customers that are supposed to be enrolled with them for their health.