Sears Appliance Repair

Martin D'Onofrio

Rep "repaired" washer and departed in afternoon. Stated if there were any problems "call me tonight". Couldn't do a load until I got home after work. Didn't find out that it still leaked until after 9pm. Called rep next day and he said I would have to pay for another service call $159. Well, I just paid $159 for nothing. Unacceptable! Question- shouldn't the repair man have run a test cycle to verify operational prior to saying it had been fixed? Note: I upgraded from 1 star to 3 stars. Sears saw my original post, did not charge me for another rep coming out. Second.rep was seasoned, professional and based on my excellent service my him j am upgrading to 3 stars.

Suzanne B

This was a great service! They were able to give me a next day appointment, it was easy to get in touch, and they fixed our drier issue quickly. I would highly recommend. The service call price was cheaper that other competitors and the work/parts a similar price. We will be using them in the future!

Benjamin Saenger

Bought a home warranty after being assured that I could bring it with me the following month when I moved into my new home. Now 3 monthly payments later I try to schedule a service and told I have to cancel my contract(and pay $50), get a new one for the new address (another$50+), and then wait another 30 days to receive any service. Call center, while friendly, were entirely unhelpful. Can't even walk away from the warranty without them wanting $50 to be reimbursed for the discount I got when the tech who sold me the warranty originally visited and fixed nothing.

Janet Hewitt

This appointment was for my annual warranty checkup for my Kenmore Washer and Dryer. I was sent an email with a name, a photo and a time line when I could expect the technician a day in advance with text follow ups giving a more exact time when he would arrive. Brent arrived promptly, was very pleasant, offered some good advice and was professional.