Apria Healthcare

Stacey Watts

Terrible customer service and they lied to us about their services. They left items on front porch with no instructions. We called and they they were closed before 5pm, had to call the hospital and ask how to hook up and use equipment. They said they would pickup old tanks and deliver new ones, but when the time came they refused and we had to take care of it ourselves.

Zach Johnson

Apria deserves no one's business. Have spent hours on the phone with their customer service over the last year for the same issue over and over again...a simple thing like entering insurance information into there system they continually do wrong and never correct it. They will never let you talk to anyone in supervision and just read from their canned list of answers. Nothing ever gets resolved with this company. They deserve 0 stars, but that is not an option.

Omer Subasi

Where should I start? Maybe it is best to keep it short and straight: they took my money by lying to me - just avoiding the term. In April I sent an order for a CPAP machine and they told us they were working with my insurance. Then in May, they said "Oh, we are not". They asked me to pay one month of service since my insurance would not. Yes, buy from us and we will lie to you and take your money anyway. Great job guys! Please never ever do business with them! My humble suggestion. I am not sure why I still have to give them a star! Update: Yes, indeed they did contact. Same statements on their yet another fault: their pickup person did not take equipments from me when I gave them to him and I am the one being blamed. No comments on the issue above. By the way I did not ask for it. Apria acknowledging their own faults? Laughable. I am writing here to warn other patients stay away from them. Apria, do not pretend that you reach out to patients to “resolve” your own faults. DO NOT BOTHER ME EVER AGAIN!

Frank T

Like everyone else the worst company I have dealt with for healthcare supplies. I walked in the lobby and the Manager Lady in her 60's, told me I was a size medium for full face masks, and to order online, I did and the mask came in defective, and size medium is way to small for my face, it will not exhale without slamming two flaps shut and the mask jumping off your face, I called the online support and they put a trouble ticket in and guaranteed a call within 48 hours, 4 days later the Manager That I spoke with at Apria called and said she was in Yakima and I could walk in without appointment Friday 330pm to 430pm I told her I would like to be seen sooner than that she said she would call to make an appointment when she got back to her office......... two weeks later I walked in on a Friday because she never called back. I asked why I didn't receive a call back...... she had an excuse for every twist. I haven't been here she said...... no apology that she did not follow up just excuses and finger pointing that it was someone else's fault. why not have a secretary follow up on customers who you have a commitment with ? ? ? she even suggested I contact the manufacturer and tell them about this defective mask, I said why don't I just deal with the company that sold me the defective mask, she then said that I have an issue with RESMED the manufacturer. I told her no, I have an issue with Apria Healthcare. It is all good I will have corporate deal with the local incompetence. P.S. corporate has said twice that I need to resolve this with the local manager I keep asking if they have one. like the previous poster RUN AWAY FAST FROM APRIA