Chrysler Dodge Jeep Ram of Walla Walla

Tom Deccio

Little disappointed. After I got home there were several oily splotches on my Trackhawk. Some were so bad they ran down the side of the back door a few inches. Also after checking the washer fluid, the windshield and rear window were a mess. Should have cleaned the windshield and rear window off, noting that some customers like to take care of their vehicles.

9 mm

Outstanding experience. I needed a quick procedure done on my van transmission. After calling the Kennewick Dodge several million times, and never once getting an actual human, I called Walla Walla. They picked up on the first ring, scheduled an appointment, got me in and fixed up. Service was excellent and friendly, van's running great. Thanks guys.

Hillary Blanc

Great team that made for a smooth transaction. We communicated our needs, we never felt pressured, and it was a quick pleasant process. Highly recommend Jim, Joel, and Chris.

Taylor's Getting Through Life

They just dont listen to what you want. Told me I couldn't get financing for the car I wanted. They knew I had 3 kids and a husband and told me there was only one car the bank would work with. A Spark a 4 seater SPARK!!! I had to ask 2 times for my papers & that I was leaving. The guy had another rep try and talk to us asked again for the papers. They gave me half of them back pointed out that wasnt them all. They asked if I was going to another lot I said yes. They called me 3 times and texted me to say all of the sudden I was approved for the car I wanted. They were told the same night I was no longer interested. The next day they ran my and hubby's credit 6 more times. When called and confronted it was denied. Was told once again I was approved. I asked for the specifics and was told he only knew it was under 200 a month someone would call me. I ran the vin number to check the car out fully. It was never told to me that the car I looked at had been in 3 accidents. I text them back thanking them for the call back but with the car being in 3 accidents we weren't interested in that one. I got a text kind of stating it wasnt in 3 accidents but with a question mark at the end. I sent back proof of the reported accidents and never heard another word after that. Update: I was contacted and had a great talk with the owner. He was willing to take the time to hear me out and really listen to what the issue I had with one person. I did end up buying my car. Greg was also the person I finished up the process with (not the first "kid" we started with). He was happy/engaging and great to work with. Updated 5/7/2019: I had talked to the owner about what had happened and he was putting in the backup camera that we were told was in this car. We had a brake light go out( they had my car 1 week and 2 days) they did fix that. At that time they had to fix the first issue with the backup camera (this was installed into the mirror). When they put it in they didnt get the mic hooked up, called the guy I was dealing with. It was to be fixed the next Wednesday (guy who does camera is only in then). For a good month (drop off Wednesday pick up same day)my car was getting the camera "fixed". Took my car back in (4th time) on April 10 and I went to pick it up after they "fixed" the camera again and looking at my shocks (left side back and front were leaking another dealership looked at them). Was told my camera wire was being pinched and that was the issue there was a "little" leak from my shock they did nothing with that. 4/11 I got into the car and put the car in reverse and nothing came up camera did not engage. I sent the rep I was working with a short video (I did this each time), i ended up send two cause my phone messed up so i had drove blog blocks and again put the car into reverse and no camera engagement. He messed back saying I'm not working today I'll get back to you tomorrow (4/12). He said sorry and I said dont be your not the one that should have fixed it, that is on another department. I still dont blame him for my stuff not getting fixed but my issue is that as of today he HAS NOT got back to me. Almost 4 weeks later and no word. So last week I reached out to the owner again sending an email. No word also. I would have said a month and half ago I would buy my next car here with as much as they were helping/making things right but after radio silence NO. I bought my husbands car from another dealership. Really thought the way we were treated after the first visit we were going to have no issues but I was wrong