Dead River Company

Adrian Jr.

Needed emergency help during the coldest days of the year when my furnace failed and was pretty much told that since I haven’t ordered oil in awhile they could not help me. That’s why I am giving 1 star and saying customer service stinks. The person Linda that answered the phone was not understanding and could care less about a family freezing in a home. I understand rules and guidelines but before you choose dead river oil try and find a company that cares about the community that it services. Regardless of how many commercials you may see for this company with families and smiling faces they could really care less about you, your home or your family. 1 star was being generous.

Bill (Soup)

MANAGEMENT STEPPED IN AND HELPED!!! We have been a Goffstown customer for probably 20 years and even had a second house in Roque Bluffs, ME that was serviced by Deadriver. When I called and spoke to Emily today, she said flat out "no" when I asked her to come down their price of oil due to a lower price I found at another company. Actually, she did not even try to ask someone if they could lower the price. So, I asked her to send me the credit I had on file and that was the end of conversation. I received a call from the GM Warren and after speaking to him, I spoke to Wanda. They were very helpful and understanding and the issue was resolved, so we are staying with Dead River. Thanks to the two of you for helping and Warren, thanks for serving our country as a proud member of The United States Marines!

Rick Estano

I like my budget program. I know most companies have them. What impressed me was last Sept 2017. A Dead River oil truck pulled up to my house and started filling my oil tank, I didn't really need oil, and I wasn't really scheduled to get any until about Dec. As I was scratching my head wondering why, the driver explained that oil prices were expected to jump in the next couple of weeks so they were going around filling everyone/topping off tanks prior to the price increase so that customers would not have to pay the higher price per gallon. I just thought it was a great idea and was really impressed by the company's thought process on that project. I also really like the professionalism of the service team. They come on time, get the task done in a timely manner, go over the report. I'm very pleased with Dead River. Keep up the great work and service

Kim W

I bought a house in December, called to set up my account and did so. In January I contacted for a fill of my propane and I was told I didn't have an account and I needed the homeowners to call to get my name on the account. I AM THE HOMEOWNER! It took a bit but that got resolved and I was entered into the system again. I was told about the service plans at this time (not in December) and I decided to get one. The first appointment for the service inspection was in February so I scheduled it. My furnace motor died on a Saturday 4 days before my service inspection. When i asked about the service plan covering this i was told first that it wouldn't because the inspection wasn't done first BUT secondly they don't even look at the motor on these inspections! Isn't that like having your car serviced and them not looking at the engine? I also asked about the rates when i called on Saturday and I was told I would have to call the office on Monday to ask. I had NO HEAT so obviously couldn't wait until Monday since it's winter. The service guy DID NOT call me within an hour as the website "guarantees" and then when he came, he spent 15 minutes here to tell us the motor needed to be replaced and that it would likely be Tuesday or Wednesday before that could happen. I just received a bill for 1.75 hours of labor and the guy was here 15 MINUTES AND couldn't fix the problem! In addition to this issue, I called on Monday and was given attitude cause I explained I am a disabled veteran and can't afford the estimated $800 between the Saturday service call (which did not fix the issue and still left me with no heat) and the replacement of the motor. I was told I could pay or not have the service. After I asked for other options I was told to speak to the business office for a payment arrangement which simply means you pay in 30 days or 2 installments over 60 days, no other options. I received an email from Patrick addressing my negative review and when I responded he simply ignored my response and he cancelled my auto fill (I didn't tell him to do so). I did say I was looking for a new company. I called to cancel the auto fill myself and the woman on the phone was rude and told me Patrick already cancelled it. In addition, when the repair was completed and the service guy left, not even 5 minutes later both doors to the furnace fell off and the latches are broken. Dead River acts like they are the only option and they are doing a favor to customers by doing their jobs. They should learn how to treat customers with professionalism, positive attitudes, respect and knowledge of their services. Since the negative experiences with Dead River I have found a new company that I will be switching to as soon as I use what is in the tank that I just paid $500 for from Dead River. The new company is 60 cents LESS per gallon, locks me in for a year for that price, installs the new tanks for FREE and the service plan is HALF the costs of Dead Rivers plan. Also the company has been very professional and courteous and they even are giving me a Veterans Discount.