Homewood Suites by Hilton Portsmouth

Jac Hau

I went for 3 weeks for work. The hotel is older and worn. I didn’t mind this, but the cleanliness was not as expected. My room smelled of stale smoke, it wasn’t clean and over my 3 weeks they did not clean the room. Only replaced towels and sheets. The hallways and stairwells look like they never got vacuumed either. Some of the staff was really friendly, others were not. The ice machine on the second floor was broken. On the plus side the hotel is in a good location. Mostly quiet, there were a few people partying in the common bbq area outside my room past 9pm and I tried to call the front desk but no one was there. And the beds were comfortable. The laundry facility was easy to use. My room was next to the elevators on the 4th floor and I didn’t really hear people so it was pretty well insulated for sound from the halls. Looks like I have the same comments as everyone else and the hotel has apologized after each review but taken no action to correct the issue of cleanliness even though it would be easy to step that up.

Shaun

Positive: Wasnt to close to town,just far enough out,was nice and clean and had a nice breakfast. Negative: Was surprised to pay for parking Also the hotel website said it had a shuttle,but they havnt had one for a year and a half No big deal.

Craig Wordell

The rooms are decent size but I must say it is gross the halls look like they haven't been vacuumed in a year all the tables at the breakfast area are so sticky the plates got stuck to them , the shower doesn't drain and there were lots of hairs in the corners of the bathroom. If they got there stuff together and actually cleaned it wouldn't be bad

Natalie Kovach-Anta

This should not be ranked 4.2 stars on Google! Or considered a 3-star hotel. I had to change rooms 3 times because they were so gross. The first had someone's shaved hairs in the sink, a chewed on ottoman with dried slobber and a dirty kitchen floor. The second had blood stains in the carpet in front of the bathroom sink (I'm sorry I ran out of there so fast I didn't take a photo of that). The third had a grey couch that was stained brown in patches and a chair with scratches on the cushion. The fourth was the last room available and my only complaint was the layer of dust on the headboard and in general the beds were poorly made. The pool had hairs floating in it (I wore goggles) so I didn't stay in. I understand this hotel is pet friendly but I've stayed at others that are, and they were nice and clean. Only good thing about this hotel was the front desk attendant David.