Simon's Furniture, Mattresses & Appliances

Marc Orenberg

A great store to visit when looking for furniture. It's a lot bigger inside than it looks, and they have a very large selection. From previous visits I think that the furniture prices are a little high. This time I came to find a new microwave, but almost none of them were in stock. So I had to go elsewhere.

Fernanda Jolicoeur

I was looking for a refrigerator spent the weekend at different appliance stores to find over priced refrigerators that were back order and out of stock. I googled appliance stores near and came across Simons in Franklin. I made online apointment for 10 am and meet with June what a pleasure of a woman to deal with especially after the weekend i had at other appliances stores with sales people that had no clue . June was very pleasant and helpful. I walked out 45 minutes later with a free delivery date of my new frigerator . I will return to buy my washer and dryer and will definitely ask for June the very nice lady. Maria F.

Patty Cutone

I was truly hopeful after the 16 week wait(to be fair, we were warned due to covid) for my husband's very expensive chair, we would finally have a well made, supportive high quality piece. Alas, not the case! We received a leather chair with a rip in the right arm, albeit small, and after one evening of sitting, a seat and back which did not return to full firmness. A call to the store gave little comfort as we were referred to their repair person. Donna informed us the company, Bassett" would be consulted. After a week, still no response so we sent an email informing the condition of the chair continued to worsen, and we no longer wanted the chair. Finally, We received a call from Donna, not the owner of this "family business" informing us that was how the chair would be "as it is due to puddeling of the leather". On to the next issue, remove the chair and issue us a full refund, which they agreed to do. The chair has been removed, and as of today, one week after removal, still have not recieved a refund. I placed a call to Simon's today and left a voice mail for Donna. As of now, we still have not received a response. Very unhappy with this transaction overall. When a customer is willing to spend to get a good product and experience, that's what should happen. Not so in our case. I wouldn't refer a friend or recommend Simon's at this point. Very discouraged In response to Jared Simon: sorry, I truly feel our experience deserves 1 star. We had to be the only advocate to try and resolve the issues with this $3200 chair. Once the chair was in our home there was no sense of urgency on Simon's part to come to an answer. At no time was there a discussion on alternatives other than "we'll try to find you something else. After waiting 16 weeks, no, not an option. Discounts, repairs, other offers were never mentioned, and all communication was precipitated on our part, only after making phone calls to your repair department. We never heard from anyone higher up, or our salesperson again. The tragedy in this whole experience is that you, as the owner, place the onus of a.ny issues back on the buyer. Re-read your words from buyer perspective. I noticed that is a trend which repeats itself in any review with negative outcomes. Sorry, but 1 star for our experience still holds. Lessons learned. Patty Cutone

Courtney Parker

We have ordered a bunch of new furniture in the past 6 months from Simon's. Absolute great quality and great service in store. BUT, I think the best part of Simon's is their delivery team. They are so professional and kind. It is always a pleasure to have them in our home!