Bay State Refinishing & Remodeling

Lucy Sutherland

I would wholeheartedly recommend Bay State Construction. Everyone on their team was professional, responsive and reliable. In the beginning, as I was searching for help with my kitchen update, I was hesitant to hire a new construction company because I’d had problems in the past with other companies - unforeseen delays and intermittent communication. I also live in a historic pre-war apartment building in Cambridge that has strict rules about any construction. The Bay State team did everything according to the rules and were very professional about all the unusual requests made by the condo board. They did beautiful work for my kitchen renovation, even when, due to a clerical error (mine) with my condo board, I had to put off the renovation for a few months at the last minute. Though none of this was By State’s fault, They found another space of time for me on their schedule so that the project did not have to be delayed too much into the future. I am so grateful for that. In addition, I have high standards for workmanship and also made some spontaneous changes along the way regarding appliances and other things, but Adrienne, Sabrina, Marcio, Darly and everyone else on the team responded and accommodated me in a very reasonable and helpful way. They even put down a very nicely-done cardboard cover in the apartment hallway so that the carpet in the common areas would not be damaged. I always felt that I could pick up the phone or email them with questions and concerns and they would get back to me within a day and most often sooner than that. I would highly recommend Bay State for any renovation or building project, especially if you live in a historic home or apartment building. They were wonderful.

Emily Marsh

This was our second bathroom remodel with Bay State. As expected, they did an amazing job. They are extremely responsive, subcontract to reliable and skilled workers, and are communicative about the process. They set up appointments for us at all the relevant vendors, and made sure we had everything before starting the project. Whenever anything went wrong they made sure it was remedied. Thanks in particular to Marcio who gave us tips and opinions along the way about particular finishing details. Would 100% hire them again.

George Dudley

We highly recommend Bay State Remodeling & Refinishing. I’m a tough customer and was skeptical of hiring a company that I found on the Web. In the end, we’re very happy we did. Andreina, our main contact, was a dream to work with. She’s extremely responsive and thorough – she answers her own phone and never fails to provide information quickly and accurately. I absolutely loved working with her. Darly is a standout (so great), and all the workers were extremely friendly, prompt, clean, and courteous. We received a few estimates prior to selection, and Bay State’s estimate was right in line with others. I was also afraid that they would find issues along the way that would increase the price. In the end, however, the final construction cost was in line with the estimate. They stayed on target with the timeframe too. Do some research on the cost of vanities, sinks, and plumbing supplies beforehand to get a sense of how much you want to spend. We ended up picking some higher-end items so the total cost was more than I expected during my initial planning. That, however, had nothing to do with the demolition and construction costs. Bay State stuck to their estimate. As a bonus, Bay State brought in a wonderful woman named Danielle to clean our house when the project was finished. Her husband, Marcus, also works for Bay State and is delightful as well. Again, we highly recommend Bay State.

Jean-Francois Blain

I worked with Bay State for a complete bathroom remodeling and my experience with them was outstanding. The bathroom was fully functional within the time frame they estimated, which is a feat during a pandemic. Sabrina made sure all the materials and finishes were in place before the work started. Because it is the only bathroom, David worked with me to get a functional toilet installed as soon as possible and even responded to my texts on the weekend when something came up. Marcio and Paulo did awesome work and listened to my concerns and requests. Special mention to Andreina who was in constant contact with me to let me know what would happen when and relayed all my concerns to the subcontractors. This team clearly has customer satisfaction in mind. They will definitely be on the top of my list when I decide to pull the trigger on the kitchen!