Saks Fifth Avenue

Emma Teves

Had an awesome experience at Prada in the store. Both Connor and Ronnie were super helpful with buying the bag I ended up leaving with. I spoke with Connor about ordering the bag to the store and he was lovely to communicate with. And Ronnie had so much patience when I was having issues with my debit card. Overall a super pleasant experience.

Corey Iranfar

Unfortunately since I walked in with my gym shorts and dirty vans on..I was treated like I was going to steal..oh and im black so that helps. What a shame… Walked into gucci with no odd looks and was provided great service. Here, a guy asked me to hold my stuff that I was looking at. How rude. Remember, you have no idea how much people make. Im a Real Estate agent and can afford anything in the entire store. Shame on you. Train your employees.

Gaby Hansen

Today (7/5/22) was the worst experience I’ve ever had in a store. I bought two pairs of jeans, and the sales woman forgot to remove the security tag from one of them. I did not plan on returning or exchanging my purchase so I threw out the receipt, and when I went back to the store to ask them to remove the security tag they said I needed a receipt. Then they tried to find my payment method in their system, and for some reason their system hadn’t logged it. I gave them every one of my payment methods (cards, Apple Pay) and nothing. Apparently, the sales woman was supposed to have put my information in their system as well, but she never asked me for my information at all. According to the higher up manager (who doesn’t even know the difference between PayPal and Apple Pay) the fact that they forgot to remove the tag in the first place, the fact that their system didn’t correctly log my purchase, and the fact that the saleswoman forgot to input my information into their system was my fault. He also said that I never should have thrown out the receipt at all—like ever. I showed the manager my bank statement with the purchase, and he didn’t accept that either and said that the price I paid was wrong! He acted like he caught me in a lie. I paid what they charged me, obviously. I told him the pants were on sale, and he didn’t believe me. He treated me like I was a thief and lying the whole time. I told him he could check his security cameras for the footage of me purchasing the jeans and gave him the exact date of my purchase, described the saleswoman that sold it to me, but he said that they don’t check their security footage at all. How is that my fault? And why have cameras at all then? I spent almost 2 hours there trying to solve this and being treated like a criminal and will never purchase from a Saks store again—here in Boston, anywhere else, or online. In the end, the manager lectured me on never throwing out receipts when he’s the one who should train his staff better and learn what went wrong with their system. The store’s whole staff needs to learn how to treat their customers much better.

Sung Lee

Employees in this place has no care for customers. They are about same level as Walmart. They regularly give hard time to customers. They seems to hire a*holes and b**ches. I guess hiring those kind of people are talent in itself. Well, there are few that go above and beyond such as man at Chanel cosmetic counter. Anyhow, good selection of goods but bad sales associates who try their best not to be helpful to customers.