Bank of America (with Drive-thru ATM)

Jim Remley

1st bank is closing neighborhood branch and I tried to contact Bank of America in Highlnads Ranch to ask questions and very probably become their new customer. No one answered the phone on three tries on a Thursday afternoon. The recorded answer is long and did not touch on any thing I wanted to know - very bad experience - we are not their new customer. Someone named NIcole answered my review under the title "Owner" Suggested that I continue with a contact through Facebook or Twitter - assumption that I use facebook and twitter - I do not. Another words - they are not interested in my business. Should have told me when and how to call, make person to person contact A bank in their neighborhood is closing, one would think they would be aggressive in getting that business??? Maybe BofA doesn't need new customers, Nicole sure doesn't

Pearson Wallace

ABSOLUTE SCAM. They “updated my service agreement” without me knowing and the monthly autopay bill cycle on my credit card went from pay in full to pay the minimum and I got charged hella interest for no reason. Canceling my card immediately 100% scam.

Blain Eno

Terrible customer service, the young lady behind the counter was kind but it's the set up of the whole please. First they took away teller assist ATMs and there are zero drive-up options so if you are disabled, like myself or bad weather or your child just fell asleep in the car you MUST go into the bank to do any transactions. They are forcing you to do online and app banking but when you need help with a simple cash deposit you are forced to stand in line with employees walking around doing nothing. They have a greeter but only one teller both times I was there. Get rid of the greeter (which is a joke, they tell to wait for someone in the office or point to the line behind them. This is not about the people it's about how the place is managed.

Addison Folcher

Really confused how this branch has anything less than 5 stars. Was looking to open an account with a new bank after recently moving to Colorado - I had previously banked with a regional bank back East. I was hesitant to go with a large, national bank, but since I’ve had to go through the process of switching regionals, I figured working with a bank that had offices/ATMs everywhere made sense. Had a great experience with all of the staff who were helpful and were always welcoming. I set up a few different accounts (checking, savings, etc.) with Diana and had a phenomenal experience. She was incredibly helpful and made personalized recommendations that fit perfectly with what I was looking for. Julia, the manager, was also really nice and made an effort to personally introduce herself during the account setup process. Haven’t had that at a bank before - class act. Again, super confused at these 1 star, 2 star, etc. ratings. I’ve been in a few times and it’s been a 5 star experience each time.