Alpine Heating & Air Conditioning

Karl Reindel

Alpine Heating's Brandon Franks (who was on call) did an excellent job getting my new ducted heat pump up and running over the weekend. He went out of his way to get me air conditioning for the expected high temperatures. He was professional, and diligent. I am part of a family business and can say from experience, he is an excellent employee. We are looking forward to Alpine completing the installation, but I truly appreciate that I have air conditioning for the hot temperatures expected in the interim.

hilary fisher

I was able to schedule an appointment within a couple of days despite the heatwave! Brandon arrived on time, was courteous and personable; he diagnosed the problem, ordered the replacement part and said he would do his best to have it installed next week. He also replaced my old filter, and advised me on better options ("greener" and longer-lasting) when purchasing future filters. Great job!

Kem Tillford

We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.

Brock McFarlane

We moved into our brand new house but the heat pump had not been installed yet. When Alpine came and did the installation, the heat pump would freeze up frequently and our emergency heat would not work. Brandon from Alpine came to troubleshoot the issues and was able to find that the original controller board installed was bad and some of the installation had not been fully completed. He got things repaired so we would have heat but needed to return with a new board and to finish the installation. He made sure we got taken care of and things are working great now. I appreciate seeing employees taking ownership and responsibility for issues they find wrong and making sure they are cleared up and fixed. Thank you Brandon for taking care of us and getting our heat working properly!