Eden Pets Supplies & Aquarium

McKinley Spriggs

This place is horrible i brought a giant gourami and when i got home i noticed it was missing a tentacle we called the same day and the lady basically said there was nothing she could do no exchange or nothing the people that work there had no knowledge of the fish they carried and the old Asian guy was rude like he did not want you to ask him anything i would stay far away from this place eden aquarium is a rip off and they don't care about their customers i will never go there again.

Cassandra Telluria

This place should be reported to the authorities. Fish are absolutely cramped into tanks. One of the tanks was chuck full of fantail goldfish and bullfrog tadpoles. I "rescued" one of the fantails. It had ick and shredded fins. I am treating him at home. Plus the store owner followed my around the store when I was looking at the fish tanks as if I was trying to steal. Avoid this place like the plague it is.

Manuel Aguilar

Lady who answers the phones and works the cashier is very rude and has horrible customer service. I'm not sure if she's just uneducated or she just gave up on life. So sad to see these animals being taken care of like this.

Sean Dibble

I had originally written a great review of this store, but my experience today completely changed my opinion and I will no longer shop here. I have frequented this establishment for over a decade and watched it go up and down it terms of quality. I accepted that they were totally overpriced since they are independently owned so there were many occasions when I chose to just look and then buy the fish elsewhere. While on furlough from Covid, which was from March till September for me, I shopped here at least 3 or 4 times a week. I purchased plants, my freshwater angelfish, two of my discus fish, two cockatiels and far too many community fish to count for my four tanks. In that time, I spent at least a few thousand dollars because I wanted to support local businesses. By this time, the owners were more than familiar with me and my foster son. I am a retail manager so I believe that loyal customers should always be given red carpet treatment. That's how I conduct business at my store, and what I expect as a consumer. This past Thursday, I purchased 5 fish and two bettas. As the guy was bringing the bags to the register, he remarked that he thought one of the fish had died. He poked the bag and the fish quickly swam to the other side. I assumed it had just lodged itself in the bottom crease, as anyone who has bought fish is familiar with. By the time I got home (less than 7 minutes away), two of the fish, including the one the employee pointed out, were already dead. Next day, one of the bettas and another fish were dead. I had to work so I was unable to return until today. I explained the situation to the woman at the register, who remembered when I was there, as did the employee, and told her I wanted just to replace the fish that died. She nodded, indicated that she was fine with that, from my perspective. All that changed when we bought the bagged replacements to the counter. Suddenly she wanted a sample of my water. I reminded her that the fish died in THEIR water, not my own, and she flat out refused to offer a replacement. Mind you, these were inexpensive fish, unlike my prior purchases, but she flat out refused. I even said "after all the money I've spent here over the past months and your own employee admitting that he thought the fish could possibly be dying, you're not willing to replace it?" She adamantly said no. I told her that I would never shop in her store again, as there are far better tropical fish stores like House of Tropicals and Today's Pets which are also independent and she told me she didn't care. I told her I didn't want the new fish, tossed the bag containing the dead fish on the counter and told her I would be changing my review, to which she also indicated she did not care and to "have a nice day". Many of the customers are new to the hobby and I have watched them rip off countless people who seem unaware that they can get the same fish for far less money elsewhere. Their tanks are overpriced, their bird cages are twice what the cost is at Petco or Amazon, and the service has gone back to being garbage now that stores are open again. All the bird cages are empty, the tanks with fish for sale are dirty and many had dead fish, and the reptiles are poorly cared for. People who actually like this place have probably not been to a proper pet store like the two I mentioned. Once you've been to those, Eden will seem like some bad joke. I will NEVER shop her again and can now concur with the many bad reviews about this place and the rude owners. Do yourself a favor and spend your money someplace that appreciates your business.