Mill Valley Refuse Service

Yes, we do not pick up on Christmas and New Year's Day, so those Wednesday routes will be picked up on Thursday, etc., with the Friday routes being picked up on Saturday.

Yes you can wvwn put foid waste

Hi Ruth, You are probably thinking of Marin Sanitary, which is also in San Rafael, because they operate the recycling center where we deliver our recyclables collected from our curbside residents. They are happy to arrange group visits (at least they were pre-Covid--they may have temporarily suspended tours). Please give them a call. Mill Valley Refuse doesn't have a "facility." We just have an office, mechanics shop and yard where we park our trucks.

Sorry about that. When I typed your last name into our customer base I got a negative response, so I'm unable to find your address. Please call our office (415-457-9760) to report this and we'll send the driver back.

Using one cart is fine as long as it has the right material for that week's pickup. However, since the new cart is labeled for paper only, we would prefer you use your old cart and let us remove the new one so that we can put it to use at an apartment or commercial business that needs an extra one. Just call our office to have one removed. Thanks!

Sorry, you can set up Auto-Pay from a bank account to pay for regular service, but we do not accept credit cards. The reason we don't accept credit cards gets a little complicated, but here it is in a nutshell. Our rates are voted on annually by our governing jurisdictions. The rates we request are based on a permitted markup on projected expenses. The problem with credit cards is that they, of course, charge processing fees to handle payments, and those fees would cause a shortfall in revenues. So those fees are essentially an added expense to services, and to recover that expense would require slightly higher rates. Avoiding credit card fees by not accepting credit card payments for regular service is one expense within our power to control in our efforts to minimize rate increases.

We prefer that they face the street because our drivers all have to get out of the truck to grab the handles and wheel the cart to the back of the truck to hook it up and dump it. This is called a "semi-automated" system. A service provider using a "fully automated" system require the handles to face the other way because in that system the driver never leaves the truck. Instead, a mechanical arm reaches out to grab, lift and dump the cart.

Yes

Yes we do. Call our office to schedule a free estimate. However, we do not haul stuff out from basements or backyards. We only pick up from the street, so you'd have to show us what you would be putting out. Please note that some of the material you have could qualify for a FREE pickup. Customers in our service areas can get three cubic yards of stuff picked up for free 2-4 times a year depending on where you live. The only limit is that this free service is for smaller items, not large ones like big pieces of furniture. Our estimator would determine what can and can't be taken for free.

Christmas and New Year's Day (both on a Wednesday this year) are the only two holidays of the year we do not pick up. Service days are delayed one day each of those two weeks, so Wednesday routes will be serviced on Thursday, etc., with the Friday routes being picked up on Saturday.

We do not pick up on Christmas or New Year's Day, so service is delayed one day each of those weeks. Wednesday routes will be serviced on Thursday, etc. with Friday routes going on Saturday.

Yes sir you double bet they do!👍🏼😉

Coffee cups have a plasticized liner and cannot be composted OR recycled. They should all go in the trash.

Go to our website, www.millvalleyrefuse.com, click on Support in the top right hand corner and scroll down to Pay My Bill when the drop down menu appears. There will be a place to sign-up for the ability to view your account history on-line. When you sign up you will get an email from us to confirm your account before you can actually look at it.