Fidelity Investments

l mastro

I have had my retirement with Fidelity for years. They DO NOT care about you, nor do they guide you. Poor customer service with NO follow-up. Horrible! I'm ready to pull my money out & go with a better company. Oh & did I mention, many of their people are very inexperienced!

tom schnite

Made a depot to my checking account on Friday afternoon put it in lock box and no one even recorded it until Monday morning. Horrible customer service!!! I called Monday and they said it was my fault that I didn't use there app.

J H

Andrew R. was very unprofessional. He seemed annoyed with every question and I was there a total of 3 minutes. Only reason I went there was because I waited over an hour to try and reach an advisor over the phone. He was even critical of customer in front of me for not using the app...customer proceeded to show him his flip phone. He did help me resolve a problem that was a very simple fix. Overall, poor customer service from this Fidelity branch.

Arthur Busch

This company must be going out of business. I have called them on at least 4 occasions and waited a total of 2.5 hours on hold. No one answers the phone! Even though I have been a customer for a number of years it is totally impossible to contact them. I sent an email and received no reply. They have an office nearby and there is no way to call there either. This use to be a great company. They had good service. I might contact this company once a year if that. It seems unless you have the CEO's cellphone number you will not be calling anyone if you have serious questions about taxes, your account and questions about your portfolio. Disappointing is perhaps too nice a word to describe my experience.