Address: 2164 N Batavia St, Orange, CA 92865, USA
Phone: +18007458800
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Z “Baskets From A To Z”
I am a very unhappy customer I am a very unhappy customer, If I could give a negative star I would. I want to start with saying that, I have made many purchases and have spent a lot of money with Paper Mart over the past 10 years and I normally do not do negative reviews but, my last purchase experience was terrible. I placed my order on 4/23 and delivered on 5/11, it took 18 days to deliver from Orange County to San Diego which is less than 1.5 hour away from Paper Mart. After waiting past the expected delivery date I called their customer service letting them know that I had not received my order and that I was in great need of the supplies as I had a customer waiting with a deadline. The representative didn't seem to care and made no effort to help or remedy the situation. Due to the long delay in delivering, I was forced to order the same supplies from another company and incurred additional fees, I was not happy about that. Their customer service department has zero effort on customer retention and I question how long this company will be in business because when you read the reviews they sure have a lot of negatives and I question the legitimacy of the 1 star reviews.
Beatrice Jones
Paper Mart online and Warehouse services are so user-friendly, & great customer service . The quality of their mesh and ribbons are so amazing... I have made some incredible wreaths using their products that I absolutely love.
Aaron Argueta
Love how they locally offer so many products for our needs as a small scale wellness product manufacturer Bailey’s CBD for pets in Costa Mesa from packaging supplies to metal tins, etc. Excellent customer service and good family values is what I get from the folks at Paper Mart. Amazon can’t even compete with what they offer, thanks Paper Mart for being so awesome. Their will call pick up is super easy too! Highly recommend.
Evita B
Ordered some beautiful new cosmetics jars they had in stock. They arrived damaged because they didn't use bubble wrap or cardboard to protect the jars from themselves. The customer service rep didn't seem like she understood completely, but sent me some replacements anyway, and noted that they needed more packing. She was very nice by the way. I received the replacements today and not only did I not receive the correct amount, of the 39 I did receive, all but 7 were damaged. They packed the box well. A box in a box, wrapped with tons of bubble wrap. However, they did not address the issue: the jars were not protected from themselves. So, in transit, they were bumping into themselves. That is what's causing the damage. I really liked these jars, so I will be trying to find them somewhere else. She processed my return and refund very quickly.
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Yes, unfortunately we are still having issues with our website and servers. We are now hoping to be back up and running soon. We appreciate your patience and understanding.
No, there aren't examples you can view. It's really isn't a store, it's mostly a warehouse that give you an option to pick up your order rather then get it shipped. At their will call (where you go to get your ordered items) there are a few examples but it's mostly like small favor boxes.
a
Im So Sorry but no but you can check out the Web page there could be something close to it
Hello, If you order online and pick up the next day there is no handling charge, even if the order is under $20. Thank you!
www.papermart.com is up and running!
I do not know, give them a call. They're very helpful.
They are in fact Open To The Public. People buy wedding supplies here all the time. It is not however a store that you can just browse. It's a warehouse and you will need to find what you want online before visiting this location. They do provide some computers for onsite ordering but they run a bit slow so be prepared.
Yes, it's open to the public at will call
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