Link Recreational

Kelsey N

We have gone to Link Rec for years, and even though we live in Minong, we go to Hayward so that we no longer have to deal with Randy in service. He is extremely rude and condescending whenever we try to talk to him. After bringing our boat for service here, it came back with a new problem that was caused by them. Even after explaining the situation to Randy, he said there was nothing he could do without getting in trouble with his manager. After we offered to explain the situation to his manager so that he wouldn't get in trouble, he said "oh well I am the manager." I have never dealt with such an unprofessional and inept person in a customer service facing role, let alone a managerial position. It is not worth the frustration of dealing with Randy to go here.

Duane Sawyer

Have been very happy w our new boat and the way they handled our transaction. They have serviced delivered and stored it for us as well and do a great job. Our boat always comes back clean and ready to go! They delivery and pick up has always been courteous and on time.

Carl Soderstrom

Their service department is terrible. Purchased a pontoon from them a few years ago and have stored it there over winter each year. When they take it out they ask when you want it back so that they can organize the warehouse by delivery date. Each year I call for delivery and it is 2+ weeks out before I can get an appointment. When the day comes for it to be delivered, they have always scheduled someone ahead of me and it is delayed. This morning I called about my previously scheduled 10am delivery around 9am. The service guy told me they scheduled 3 additional deliveries yesterday for delivery today and that I would be delayed (at least a couple of hours..no advanced notice and no new time commitment). So I'm sitting around waiting to hear. I'm not sure how people get next day delivery ahead of me when I've been waiting 2+ weeks for my time slot, but this is the last year for Link. Reprehensible and not even apologetic. Update: Not sure how they serviced the motor because the kill switch latch they were supposed to replace was still broken and unattached when I got the boat. Wouldn't start and had to manually hold the switch in with one hand all the way home. Fun trying to steer and control speed in 25 mph winds with one hand. Other problems (cleanliness, canopy unhinged, etc..) I don't even want to get into.

Larry Kutz

The sales rep was nice and gave us a great deal. However when we picked up our new boat, it was dirty. Not even hosed down. They did offer to power wash it, but I live three hours away and had to go. When I got the boat home I found the manuals in the live well destroyed and soaked with water. When I got the boat in the water I drove 1/2 mile and the engine died. After 30 minutes I figured out that service tech had an extra connector on the fuel line. Thank God I'm handy and could fix that on the lake. The prop was never fit to the boat either. This engine should top out at 6000 RPM's and I'm at 4800. I need to change the prop. Overall the have a nice sales force, but the service department sucks.