MINI of Monrovia

Fan Yang

As stated in some others' comments below, I had, unfortunately, very unpleasant experience with Rocky at this dealership. I was informed of some dealership policy change so that some offers made to me previously (by a different salesperson) will no longer be honored. When I expressed disappointment, Rocky interrupted me until I asked him to let me finish first, and then responded with sarcasm. He also "reminded" me that he "just had a 9-5 job" there so he had nothing to do with the policy change. I am in professional service myself and at some point in this conversation, I had the illusion as if I was dealing with a difficult client myself rather than being served as a customer. If you just want to hand over your money and get a car, sure - any dealership does that. If you would like to be treated somewhat decently as a customer, maybe you have a better chance elsewhere.

Gryan Garcia

It’s my first time buying a mini, and I was skeptical at first. Javier Escalante is very helpful and gave me all the information I need. He guided us throughout the process. He went above and beyond in securing us this vehicle. The whole staff at Mini are very nice. I recommend this location with no reservation.

Alexander Verbitskiy

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn’t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn’t need or didn’t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody’s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn’t recommend them enough. This is how buying cars should feel like.

JL Raagas

Took my car here, and liked that they actually took the time to see what was wrong with my car even though it took awhile to get my car back, I know they made sure everything was good to go, even got a loaner which made everything easier. Thanks to the service team!!