HiTea

Stephanie H

We've been to this location starting in the pandemic 2 years ago and have intermittently gone back to give them chance after chance to improve. The customer service and personable nature of their staff is non existent. No matter what we order or when we go, no one greets us, updates us on the status of our pick up order or even makes eye contact. Most of the time they look up from their phone look at my smile and then sit back down on their phone if they've realized I've already paid and am waiting. No words no facial gesture NOTHING. The cute decor does NOT make up for all of your staff seeming actively upset I'm in the shop asking for a product. You're on Mass St and could really knock this out of the park. Please please motivate your staff to do a little friendly or polite behavior. I hate coming into the shop so much I will now drive the extra 12 minutes to go to Presotea, your competitor. I held off on writing this review for years hoping it was just pandemic or staffing issues. I'm now convinced you don't care so neither do I.

Olivia spam

Horrible customer service, I had ordered lemon galaxy flower tea and they gave me a deep blue flower milk tea. When I tried to talk to them, they yelled and blamed it on me saying I ordered that when I was sure I didn’t I said it multiple times. I would have been fine with a different tea, but when I tried to talk to them, they again were very ignorant. A few days earlier I asked for no strawberry’s in my smoothie because I’m allergic, they very rudely declined. The same day my friend had ordered a different milk tea and she took one sip and it was chunky, it couldn’t have been boba it was ordered with none. Also tables are always very dirty trash is EVERYWHERE, and very sticky. So if you wanna have a bad day go to hi tea.

Ana Chavarria

Very good drinks and good selection on their menu. Would be nicer if they include some pictures of the products that they sale as no all the people is familiar with the ingredients or the type of drinks. Its basic marketing to know that the image sells. :) Also I would put more detail on the decoration and ambience of the place. Their product is very good, this place has potential, it just needs love and attention :)

Brittany Stidham

Always friendly and good price for their drinks. First time I went the drink wasn't all that cold. But the second time I went it was colder. I still thought it was pretty good and wasn't over priced. I also liked the atmosphere. Business hours are great as they are open late. The pic I attached is the strawberry milk boba tea and the deep blue flower milk boba tea. Pretty good 😊