Panera Bread

Eric Ryan Peltier

Ordered two bowls of soup here two weeks ago. Posted the order 30 minutes in advance, and when I came to pick it up, they made me wait an additional 20 minutes just to put the order together. No big deal, right? They’re busy I guess so whatever Anyway, about 30 minutes ago, I place another order for two bowls of SOUP THAT THEY PRE-MAKE BTW (bc their creamy chicken and wild rice absolutely GOES). I then drive here in a winter storm after the app notified me 20 minutes beforehand that my order was ready, only to have them tell me that they ran out of what I ordered WHILE THEY WERE BUILDING MY ORDER. THERE’S ALMOST NOBODY HERE ITS A WINTER STORM WHAT??? Then they unceremoniously refunded me with two funky a** dollar bills when I payed with credit. Whoever refunded me seemed way more annoyed than *I* was. Just set the funky bills on the counter then walked off without a word beyond “here you go” lol Dog-tier restaurant, never coming here again. Absolute chimps running this place, I swear to god

Jason Jackson

They've screwed up our drive-thru order twice recently, giving us someone else's dinner both times. Everyone makes mistakes, and when something like this happens I just expect the restaurant to rectify the problem. However, when it happened last time we called and got a rude response from the manager, and then she refused to refund our money. I guess we have some sort of gift certificates coming to us in the mail? We love Panera and this location in particular was a real treat during the pandemic. It's a shame to see their quality of customer service turn into a big old pile of fail.

Jane Jones

Are used to love this place but customer service is just horrible. it’s like they want nothing to do with the customers. I had ordered a rapid pick up which I’ve done plenty of times in the past and knew what I was doing. I arrived at close to 7:45 in the morning and the doors were locked. I could see people in there I had pulled on the doors hard enough to grab peoples attention. Nobody came to open the doors. Therefore I went to the drive up where I was greeted with rudeness from the worker because I was supposed to go inside to get my rapid pick up. I told her your doors are locked I cannot go inside. She said fine. When I got up to the window you could tell it took everything in her power to say have a good day. The service is unacceptable. I don’t go here very often anymore due to the service. Today may have been my last stop .I ended up throwing the item away out of fear she did something to it.

Heidi Nelson

I have never been disappointed at a Panera! Today we came in just after the restaurant stopped serving breakfast but the staff was sympathetic and allowed us to still order the breakfast sandwiches. I got the egg white avocado spinach and my husband got the egg and sausage- we both enjoyed our meal. Thanks to the crew at Panera for always being awesome and friendly!