Address: 6011 Lincoln Ave STE B, Buena Park, CA 90620, USA
Phone: +18002901112
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 10AM–6PM
Saturday: Closed
Rafael Gomez
Been a member here for over 14 yrs. It keeps getting worse and worse. Tried to close a CD today, 1month ahead of schedule, so I knew there would be a penalty. It was a 36 month CD so I figured with 1 month left it would be a small penalty. Boy was I wrong. 18 months of interest was my penalty! Are you kidding me!? The teller says sorry we restructured the penalties so they're steeper now. When was I notified?? With 1 month left, that sounded ridiculous so I asked the manager if he could do something and he simply says no. The service has really gone down. I wish I could say this is the first time with problems but it's not. Just added to the list and this was the tipping point for me.
Matt Soto
I wanted to break away from the client services offered by the large national banks. I live in the Palm Desert area, Riverside County and even though American First Credit Union (AFCU) did not have a physical presence I went online and started working through the new customer process with Melissa Leon, I was overwhelmed with her approach. I am now a new member with American First Credit Union, I want to share my experience with Melissa who was very professional, knowledgeable, positive, helpful, made it easy, getting me set up. Always very polite and I could see her smile on every call. Melissa offered me not to hesitate to use her as my point of contact moving forward, and I certainly will. Let me state that in my 40+ years in the Real Estate and Mortgage Banking industry I commend Melissa Leon, Member Service Consultant 1, in your Buena Park branch. Matt Soto Sr.
Petrosxm Petros
** Amazing banking experience ** I have experience with most major banks, i have never experience one like this before. extremely exceptional service and knowledgeable provided by Melissa. Great Job and thank you Melissa !!
Michael Toomalatai
Customer for service takes forever to get a simple task done. Have to fax or mail to change address. Wait times are about half an hr to an hr. Not a customer friendly credit union.
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I'm not sure,but whatever you do,dont try cancelling bill pay. Ive been charged monthly fees even though accounts I set up (without their app) was being deducted-without any kind of authorization notice.I have cancelled- in person 3 times,over the phone 3 times & in writing twice for at least 1 yr. Hopefully the 8th times the charm¡🤔😤
Hi Janice, you may visit www.amerfirst.org 24/7 to use our easy online loan application for your next home or auto, open an account, log into your online banking account, or find out more information on how we can help you make life affordable. Thank you for your interest in American First Credit Union.
The only requirement that is required is that you live anywhere in Orange County to open a personal checking/savings account.
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