Residence Inn by Marriott Milford

Shay Andrews

I have stayed at this location in the past, but never again. Our room was dirty and needs maintenance and updates. The toilet seat was falling off, the seat itself was dirty,, with what appeared as either dry stool, or dry blood, I cleaned it myself when we got in the room. The couch cushions are torn. The king size bed is hard as a rock, we left in pain. The "sofa bed" is a joke that is not a bed it is a flimsy pad on top of a metal frame that is not usable at all. I requested bedding for the sofa bed, the sheets had blood stains all over them, no idea if they had been washed or not. No service for 4 days, thats ridiculous. I requested clean towels, and I was told, "If we have any", what do you mean "if we have any"? I received 2 new bath towels, yet my room originally had 4. The buffet breakfast also a joke. Pre-made pre-packaged food is not a buffet, fresh fruit options, apples, oranges, bananas. You are still using COVID as an excuse for poor food, poor customer service, poor maintenance of your facility, and a lack of overall cleanliness. At $300 plus a night you need to do better. We stayed at 2 other hotels on our 10 day trip, both had full buffet, daily room cleanings, fresh linens, and full service cleaning if requested. So what is your excuse? On a positive note they allowed me to check in 2 hours early.

Janis Ford

My husband and I have recently been looking for a hotel that was close to our son. We tried a few different hotels including Springhill Suites which is right next to the Residence Inn and were not very impressed by the people who worked there or how big the rooms were. I am so happy to declare that trying the RI was the best thing we could have done. The rooms were spacious with full kitchens and very nice. I wasn’t so much pleased by the housekeeping but that was a minimal part of our stay. When we checked in we were greeted by a very professional, and compassionate young lady Rebecca. She honestly made our stay that much better. She was so kind to offer to help me up to my room with a few very heavy groceries that I had so much trouble carrying. She made us feel welcome and very comfortable. My husband and myself have finally found the perfect hotel to stay at when seeing our son and we couldn’t be happier. Thanks to the wonderful room, Rebecca and Troy who was lovely and ran breakfast, We will always have a wonderful go to hotel when we arrive in Connecticut! We love Marriotts and the service we received really matched with what the brand stands for

WetHamm

Though the interior could use a refresh, this is the best place I have stayed in a long time - and I have stayed in a lot of hotels. It is very quiet, and very convenient. The room is perfect for working - very large desk and many other table surfaces so you do not have to work, eat, and play in the same place. Bed was super comfortable and the climate control was very responsive. The location is also very convenient, and staff are super friendly and helpful - go out of their way for you. Would highly recommend for business or leisure.

CCCLady

We stayed at this hotel 2 years so we decided to stay there again. Convenient location right off I95. The room was clean but we noticed so wear and tear on the furniture. Due to COVID precautions, the pool has a capacity of 7. There is a sign up sheet at the front desk. They do offer breakfast but they serve it. I think it would be good to list the other items available besides on the scrambled eggs and the protein.