Valentia by Windsor Apartments

Rachel Perez

We’ve lived here for going on two years, we love our apartment so much and the staff is always friendly and super helpful especially the new management team. Thank you guys for all your hard work. Looking forward to being here for a long time. Thank you Rick for helping my fiancé and I this afternoon. We appreciate your time!

Joe Garcia

With the property management change it is getting better. The biggest concern is the cleanness of the property. The service has gone down but it also is getting a little better. Hallways are still dirty. The gym still has a-lot of out of service machines. The management staff and all the other staff have been great. Once I see consistency service level I will it 5 stars.

El Ca

Valentia management has CHANGED FOR THE WORST. To “Fairfield Residential” to “Windsor” Prior management was on top of EVERYTHING. This management has a list of bad changes. -Dog park is not maintained properly with enzyme spray that Fairfield used to use. Windsor does not pay for those supplies. -Windsor does not pay to have enough maintenance, gardening personnel. “Overworking” the personnel and it’s not their fault. It’s windsors standards. -Low staff, including office staff. There is only 1 person as 4 positions!!!!!!! I CANT STRESS THAT ENOUGH. poor women does not have help and cannot assist residents since she’s acting as a leasing consultant as well, vice versa. -Hallway floors are dirty. They used to be power washed every week and now the 1 maintenance person has to much on his plate to get to it. A TON OF LABOR!

Aalisha Wahab

I contacted Valentia to lease a 2 bedroom apartment on Friday and it was absolutely one of the worst customer service experiences I’ve had. The leasing agent Jessica was rude, condescending and least interested in listening to our requirements. Despite multiple requests and emails exchanged, she sent us incorrect videos of apartments (1st floor unit when we clearly mentioned 2nd floor or higher and 1 bedroom instead of 2 bedroom). When we requested seeing the actual unit to make sure we fill out the application with the correct unit no., that request was rejected as well. We understand the current situation and the restrictions on showing apartments but how can we fill out the application (for a specific unit no.) when we haven’t even been sent the correct videos despite multiple phone calls and emails exchanged. We also shared screenshots of the video she sent (to show it was first floor unit as clearly seen in the video) when Jessica continued to argue with us about the video she sent. If this is how the leasing agents behave PRIOR to signing a lease, I shudder to think of the difficulties that residents will face once they start living and are bound by a lease. I will not rent at Valentia even if it was the last place to live in Orange County. Also, I did some research on the community post the rude and unpleasant encounter with Jennifer and noticed many horrible reviews about bugs in the community, low water pressure, bursting water pipes and worst of all the pathetic customer service, callous and condescending attitude of the leasing staff. Please read the google review and yelp reviews prior to moving here, and if you don’t, your experience with the leasing staff will be a lesson learned.