SmartBiz Loans

Category: Financial institution

Address: 433 California St, San Francisco, CA 94104, USA

Phone: +18662838726

Opening hours

Sunday: Closed

Monday: 7AM–5PM

Tuesday: 7AM–5PM

Wednesday: 7AM–5PM

Thursday: 7AM–5PM

Friday: 7AM–5PM

Saturday: Closed

Reviews

Connie Adams

Jul 27, 2022

If Frederick Johnson (say he does loan through this company Smart Biz Loans USA - charges $249 application fee and $499 evaulation fees-) is the contact person or person associated with getting a loan from this company he's associated with another company Ace Loans LLC/ James Bonadies ( This guy took $975 from me as an application fee then request $2400+ for a collateral fee for a small biz loan) and refused to return my money after I informed him that I didn't want to proceed with a loan because their company had lied initially saying there weren't any upfront fees for their loan.. These people are scammers. Do not send them any money. They are scammers.

Andrew Beaupre

Apr 22, 2022

UPDATE- After connecting with executives on Linked In, we were able to resolve this issue within days. ORIGINAL-Completely unresponsive and unable to correct errors on our PPP loan which was approved over 2 months ago. Numerous bugs in the online app. We have called and emailed support, our Rep and everyone else in the email chains, but zero results.

Loretta McGrath

Feb 23, 2022

I would give a rating of ZERO stars if I could. They are a horrible company. I applied for a PPP loan & they would not answer the phone or respond to emails. They didn't post any information regarding loan status via the application portal for MONTHS. I found a legit lender but because Smartbiz would not respond & would not withdraw my application, I lost out. When they finally started taking phone calls I called them & was hung up on when I inquired why they never returned a single email. Very unprofessional. I disagree with another reviewer's comment that the loan declination must be due to "unorganized entity structure." I have used my same "unorganized entity structure" for a different successful loan yet received the same response as others: "Improper guarantor identity authentication. Application not approved due to indications of ineligibility." I emailed them in December to give them an opportunity to address my discontent and (shocker), no response. Pay attention to those negative reviews.

Patsy Boykin

Nov 13, 2021

Some of the worst customer service I've ever experienced. Hard to speak with some one. Even though I would recieved automated emails concerning my PPP application, I still had questions. The emails were generic and didn't have any info....my status was pending for 3.5 months. And when you could no longer apply that's when I receive the denial email. When I reached out for details no one and mean no one was available. Also I sent an appeal but once again crickets. Have a legit business with all the the required paperwork and was denied, yet folks was running around here with fake non-existing businesses getting approved fore 100s of thousands...please make that make sense

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Questions & Answers

APP #: 6141963. I need help. I had to resupply bank information and was told I was all set and funds were being sent to my new account. Now my account is under team review and no one is answering my emails or calls. HELP please

D Shanks | Aug 24, 2021
Melissa Touray | Aug 24, 2021

What ever happened because same thing happening to me now. But they said I'm not allowed to update bank info. Said I'd have to cancel app and start again which obviously ain't gonna happen this late in the game

I have been trying to get in touch with you I've called him numerous times and told to continue to email I have tried to sign the docs for the loan with using my birthday and it keeps saying my birthday is wrong which is not

lacey williams | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Hi Lacey, Due to the volume of applications being processed by the SBA and banks in out network, the best way to correspond is by email. We thank you for your patience.

Do you lend business long term loans to sub Saharan countries I am interested please answer me

Ann boss | Aug 25, 2018
Patrice Kirk | Aug 24, 2021

No

My loan was approved and dispersed never was deposited into my account I suspect it has been fraudulently rerouted I have a email address that is associated with my account that I never created please call me or email me ASAP

Van Clark | Oct 28, 2021
SmartBiz Loans | Oct 28, 2021

Dear Van, We’ve looked into your application. Although your PPP loan request was initially approved, that is just one step in the process. Because of the increased rate of fraudulent applications received with PPP, the bank requested an enhanced identification verification process and manual reviews. Unfortunately, your application did not pass the bank requirements. As a result, we were unable to process your application further. SmartBiz is a service provider to banks and does not define the lending requirements or make the final lending decision. The bank specifies the qualification requirements potential customers need to meet, and the required documentation, customer identity validation and the number and types of checks for identifying potentially fraudulent applications. We are sorry we could not assist you with this financing.

The website is not allowing me to add my bank account deposit information. I have tried different bank accounts as well. Is anyone else experiencing this issue?

Angela Grasty-Brown | Aug 24, 2021
SANDRA DELLINGER | Aug 24, 2021

Angela I am having this problem as well. Have also tried different accounts.

im trying to do an independent contractors ppp loan application. i contract for the company care placement as a health care worker. as for a business name for myself what do i put down on my application? i need to remove care placement from my form

Katrina Byrd | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Hi Katrina, You should apply under your name on the application. Please let us know if you need further assistance.

I desperately need help completing my smartbiz loan. It has been approved and I get sent an email almost every day to lign and complete my documents but the portal wont allow it. I need help immediately. What can I do?

Jim BO | Aug 24, 2021
Robert Lusso | Aug 24, 2021

Jim I was in the same situation. It just took waiting for the papers to come or the email to sign. Customer service was no help. Make sure you are using the right email. That is the biggest issue facing most.

can you cancel app 1211808. I received an email from Lee with Smartbiz saying its been removed but It hasn't been.

Hooks Construction | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Hello - Your application has been successfully declined and you are able to apply elsewhere if needed. We wish you the best.

How can I get a copy of the signed closing documents? This has been so difficult with false promises.

Jee Y | Aug 24, 2021
Ayodeji .O. | Aug 24, 2021

Honestly I'm not sure. You might have to send them an email and also try and follow up well with them. I took snapshots of mine tho

My loan got sent to bank of America and they could not accept it so they semt it back I submitted my new bank info and heard nothing who and what is thw correct place help

Judy Ross | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Judy, We are unable to locate your application. Can you please provide more identifying information? Thank you - we'd like to help.

why no one answers me regarding my PPP Loan ??? can't get hold of anyone and no answer !!need to return the loan but can't get hold of anyone and my emails never been answered

Graf .X | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Hello - we'd like to connect with you and help. Can you please provide some identifying information like business name, email address, or loan application number? Thank you!

Is smart biz going to automatically. Change our existing ppp application from line 31 to line 7 gross income???

Kyle Jones | Aug 24, 2021
SmartBiz Loans | Aug 24, 2021

Yes we will and notify you of the change in the amount if it increases as a result.

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