Pottery Barn

Ron Saracino

My wife and daughter went there a few weeks ago and were ignored and never assisted after asking and waiting fifteen minutes. My daughter took her business to Bassett Furniture where she purchased a sofa and dining room table and will be going back for a bedroom set. They were very accommodating and treated her the way a customer should be treated. My son didn't know what transpired with his sister and went there today and asked for assistance and the same thing happened to him. Three people were helping a lady returning broken glasses instead of assisting him with a living room and bedroom set. He is on his way to Norwalk in his search. I gave them two stars instead of one only because the merchandise is priced fairly and the quality is above average.

Omar Sabek

After shopping at POTTERY BARN #361 located at 27 Main Street Westport, CT 06880, I asked to use the lavatory to wash my hands. The lavatory is locked with a keypad in the Westport store. I was told I would not be given access as it is closed 'due to COVID'. With the sanitizer receptacles completely empty, I asked the rationale as cleaning hands with soap and water is an effective tool in the find against the virus. The manager ignored my question and entered an office closing the door behind her. I understand we're living through difficult times but the only way we'll make it through these times together is to treat each other with respect and compassion. My previous shopping experiences have been without incident and I don't believe my appearance factored into my treatment by the store manager.

Michelle Cicero

Dealing with Pottery Barn has been my worst consumer nightmare. I ordered furniture in October 2020. Was told that it would be delivered 6-8 weeks. Then I was told that due to COVID and supply chains it would take longer. WEll 6 months later I get an email saying my furniture was going to be delivered. I in anticipation sold all my living room furniture as I had ordered a brand new living room. THe truck arrived with one chair for us. The majority of my furniture was not on the truck and two hours on the phone led the customer service people to tell me they had no idea where my furniture was. One rep said that I should just order a ready made couch and one person tell me that it was reasonable to wait another 6 months for a new couch set and love seat to be made. I also learned that someone had cancelled part of my order without my knowledge. I have emailed the CEO @lalber twice and heard no response. I have spoke to the #westportpotterybarn store manager who tells me that someone documented that they spoke with me to help sort this. NO ONE actually called me. There is no accountability in this company. NO ONE is willing to actually help. Shame on you #potterybarn for abusing your customers and their trust when COVID has made life difficult enough.

David Cooper

Nicely merchandised store. They obviously take pride on how items are displayed. Very nice staff & easy to browse. I like the fact that there are seats while my wife looks around. Most of their style does not appeal to those with an eclectic taste.