Party Connection and Costume

Kenneth Yellowowl

What's good

mark swearingen

This place is a scam. Needed a costume for Halloween so I rented one. Limited selection but had what I needed. Returned costume 1 day late and there was a note saying "return around the corner at X office" I received a call a few days latter and told said person that I had returned it. Thought everything was cleared up. I received a collection letter in the mail requesting that I pay for the full cost of the costume. I called again, The person on the phone seemed disorganized and said they were missing some names on the returned items. I told her I returned the item but she didn't seem interested, She just wanted my name. I had to remind her to take my number and said call me if anything happens so we can get this cleared up. She advised me that she would call the collection agency and cancel the invoice. At this time I do not have confidence and have taken note of all correspondence. I attempted to contact the collection agency to dispute the charge and I was unable to reach anyone or even leave a voicemail. My advise, don't rent anything from them. they are disorganized, dishonest and can't seem to grasp the concept of "customer service" you don't send your customers to collections because you don't keep adequate records, you don't instruct them to deliver your returned merchandise to some other location because you want to cut overhead and you certainly do not threaten legal actions 5 months later without at least attempting to contact your customers yourself!! (my number, address and all information was listed!)