Optimum Store

Steve Ringe

Staff is still limited (single representative) allowing a single customer inside at a time. No sense of expediance. Just going thru the motions. Customers stand outside (no seating area) lined up in the parking lot moving around as cars come and go. And don't even try and call the listed number, you'll end up connected to that automated service repeating "I'm sorry, let's try this again". Their system is broken.

jason dessereau

Just went to return a box and a modem, would only let me in if I had a mask which wasn't a problem. There was no line and the return went smooth no complaints

Chris Meurer

Customer service is non existent or worse existent and incompetent. The Greenwood Lake/Warwick service department must be run by the village idiot. Compellingly incompetent. Save yourself the six or seven cancelled appointments and dozens of India calls and go somewhere else.

K S

This should really be ZERO stars. Customer service Lies to customers constantly. I purchased guaranteed 100Mb years ago. Last year I was down to 1Mb for 4 months. I've been paying $104 per month. You can get customer service for Optimum adding a new line in under a minute, yet it takes at least 15 minutes to get customer service in you choose to cancel their services. I will NEVER use Optimum/CableVision again. Good Riddance.. I just switched to Frontier 500Mb for $44/month using fiber optics. Before there was no competition. Now we have a choice.