The Home Depot

Katelyn Renee Kessler

Poor service by management but the employees are great. I came in and there was a husky discounted tool box. I asked to speak with a manager about the price and I’d take it today, as I live out of town. After four separate employees tried to call managers, each time, the manager third partied different information and refused to actually come speak with me. Diana in the blinds department helped me with what I needed. Walked me to the front, waited for me to pay and located loaders to help me get it home. Thank goodness for employees who care, because the assistant store manager and other assistant managers only put their employees in awkward situations and refused to deal with customer service. Thanks Diana! You’re the best!

Laura Cathey

In June I purchased a shower wall that came broken. When I called for a replacement it also came broken when I called for the third replacement it also came broken. To say I am dissatisfied is an understatement. We have four kids and one bathroom. We have been living six weeks without a working shower because we chose to work with Home Depot and trusted them. I cannot imagine buying anything at this store ever again. The discount I received at the time of the third shower replacement is not worth the headache I have encountered.

Chris Leonard

Good service but they're regularly out of stock on popular items. I realize this is most likely a supply shortage issue but it's frustrating to show up for a simple paintbrush just to find out there aren't any in stock at the moment.

D Clined

Arrived in the morning, asked for some help with a large order of lumber. After waiting about 10 mins someone arrived and asked me what I wanted. I explained I needed 15 2"x12"x12' boards, 16 4"x4"x10' posts, 2x6's, etc.. He asked 'you couldn't get a cart'? I replied I thought it was a lot for a cart, he said it was not, rolled his eyes and continued to be rude. He helped to load a few boards then another person arrived (Tyler) who began helping. Employee number 1 left, did not see him again. After loading everything the cart would barely move with two of us pushing. Tyler left to see if he could get more 4x4's as I was one short. I sat a bucket of stain on the cart, at which point it tipped spilling all of the lumber onto the floor. Another shopper and a couple of different employees helped to put the lumber onto two carts this time. None of the employees who helped to load stuck around a second after the aisle was clear again. Eventually I was able to check out. The lady at the register asked if I would need help, I replied that I would please. She called someone, they never came. I rolled the carts outside, unloaded both carts by myself and secured the load. During the loading process I observed a lift truck deliver a small pallet of something looking like shop lights to a truck. These could probably have been delivered in a shopping cart. Earlier I observed two sheets of plywood delivered to the front and someone help load them into a pickup. No help for me and the >$700.00 worth of lumber I purchased that day nor for the $400 I had purchased the week before. Was also great having to work my way around all the personal vehicles parked in the 'contractor' loading area. None of them had a fleet plate or logo. Saw a guy with a shopping cart leave with some short pieces of wood and 4-5 T-posts. Glad was able to use the contractor loading so he did not have to push the heavy (shopping) cart any farther than necessary. Pretty clear that individuals do not rate.