FedEx Ship Center

Grant Morris

Packages get stuck here for days or weeks at a time seemingly for no good reason. Currently, they have had a bicycle I ordered for my daughters birthday present "in-transit" in Pasco, WA for 2 days straight, and then just zero movement the last 72 hours. How do you lose a 50LB bike/box?! I just don't get it. Ship with UPS.

Harley Black

I never received my package when it says delivered, the driver gave to wrong address and won’t admit it. Called customer service and was one hold for several hours with no help. The manager in pasco called me a liar and I will never buy anything from anyone that uses FedEx

M Y

Worst customer service, a package was "undeliverable" which I now believe was never even attempted to be delivered after speaking with the shipper. called customer support was told to go pick up my package at this location. went and I was told they couldn't give it to me due to creating a return label already even though my package was still physically there. I was then told by the person helping me to have the shipper call to release the package. I was then told by the manager they couldn't release my package due to some restriction the shipper has. the shipper told me they have no such thing and there is no reason they are withholding my package. I spoke with 4 phone reps and 2 instore and 1 manager, all had different stories as to why i was or wasn't able to get my package. the store manager told me its not his issue if the customer support agents don't know the policies and advised me incorrectly, i asked why his own in store reps don't even know their policies, he had no valid answer for that.. asked for a way to file a complaint the manager said it would just come to him so I could verbally complain if I wanted to.. I wasted 2.5 hours of my day to end up not even getting my package, due to lack of knowledge on their employees part. I do not know why anyone chooses fed ex the drivers continually lie about attempted delivery and now you cant even get decent customer service.

douglas elia

Worst customer service I've ever experienced . They have been mis-delivering my packages for almost a year now. And the driver still can't figure out that he's on the wrong street. Takes hours and several calls to reach customer (non)service and they provide no solutions. UPS delivers here daily without ever missing a shipment. It's unfortunate that I can't always select the shipper that vendors use. Good by DeadEx