CVS

Ben Higgins

Decreasingly awful customer service. The phone line is set up to make talking to any real person as difficult as possible. When you do finally get through you get someone who's having a bad day and takes it out on you by being as rude as possible. When you get there, they tell you that your prescription will be ready in fifteen to twenty minutes, but conveniently forget to tell you the pharmacy closes in twenty minutes and don't send out a text that it's ready in the five minute window they gave you. Moral of the story: go to the Walgreens across the street lol

BRENDA MACDONALD

My last time to Farragut CVS.!!! I just came from the Farragut CVS to use a 40% off coupon. When I went to pay, the coupon had not been loaded to my card and since they did not offer a customer WiFi signal, I was unable to do so at the time. I showed the "customer service" person the 40% off coupon that was sent to me on the previous day but her response was, "It has to be loaded on my card." No solutions for the problem and nooo common sense to override as she claimed to be the manager. My only option was to go back home, click the button that says send to card and head back to CVS to save $4. I don't think so. My other option is to not spend my time or money at this CVS. A real manager and CVS CEOs should look at the poor reviews. No customer service as this store does not value their customers.

Jessica Burleson

I went to pick up a prescription for my daughter and was helped by Amber. I just got new insurance so there was some issues with what was covered and what was out of pocket. After 25min of straight up attitude from Amber, I gave up trying to contact my insurance to get things sorted out and agreed to pay the $289.00 out of pocket. At that point Amber stepped the attitude up even further AND THEN after all that time wasted, Amber comes back to tell me this whole time they had a discount card for the prescription and it would be $77. Why Amber dismissed me and didn’t offer the discount card to me until after I agreed to pay the $289 I will never understand. And I wonder how many other people she has degraded with her tone and didn’t offer a discount card too, that instead left with out the medication they needed (like she urged me to do). Needless to say the customer service is atrocious here with a hint of classism to make things worse. Go to Walgreens instead it’s across the street.

Matthew Thurman

12/26/18... 2pm. Whoever the pharmacy tech was working the drop off counter couldn't have cared less about assisting the customers. Told us our prescription was not in they system. We called another cvs only to find out that it was. Took us 2 hours of calling and looking that this careless worker COULD HAVE saved us. Must have had a break coming up and needed to blow us off. @CVS #CVS