Waited over an hour for service despite having two appointments. Employees continued to avoid eye contact despite waiting near MacBooks for over an hour. People who came in after me were leaving way before me. One employee said he would check us in, didn't ask for our name, and simply just walked away and I had to wait another 30ish minutes for assistance. Literally a nightmare. I needed a MacBook for college and wasn't in a rush, but the fact I stood there and was asking for assistance so I could purchase my MacBook and waited so long... Ridiculous. I knew what MacBook I wanted and when someone finally came to help me.. Guess what... I was out of there in 5 minutes. Terrible customer service. The employee who helped me when I told them about the wait gave me the "matter of fact" attitude... I never had this problem before when I purchased my iPhone at this location last November. I won't be coming again!
Gunnar Palm
May 28, 2022
Made an appointment to purchase an Apple Watch. Rep from Apple had told me that the store would help set it up for me when I picked it up. I went to pick it up and they wanted me to wait 1-2 hours. I had an appointment. Apple blames covid for the issue. Apple, covid is over, stop using the pandemic for excuses, ridiculous.
Hosh
Apr 28, 2022
Unlike most apple stores I have been to, this one takes the cake on how not to assist customers!
From the greeter who seemed overwhelmed with just greeting and checking people in, to the 3 individuals I interacted with, service was someone unheard of! With an appointment, I waited for over 30 minutes without an apology or any empathy towards communication.
I hope the internal customer success team take some effort to correct this situation and hire and/or train people with apple culture as part of their personality, service and attitude!
Ambrosio Hernandez
Dec 18, 2021
Store is clean and super busy. I was experiencing issues with my AirPods so I brought them to the geek bar and they were replaced under warranty. Even though it was packed I was in and out in under 25 mins.
Can you buy a iPhone straight from apple and connect it with any phone carrier or are there restrictions
Ashonti Wright | Aug 24, 2019
Caileb JM (Bastion Wolf) | Aug 24, 2019
Yes, however you have to take it to a carrier to get it activated. Unless you have a SIM card from the carrier and know how to pop the tray out in your iPhone, then you can activate it yourself.
No you don't need an appointment we went in there in a Saturday and we were in-and-out of there no more than 2025 minutes and that was pretty good we bought a new phone the service service excellent and you're in-and-out There again you don't need appointment
How much does it cost to fix an Iphone 7 black screen. It wont turn on, wont restart.
Robert Jones | Aug 23, 2021
Sandra Teas | Aug 23, 2021
We had insurance on the phone so it cost $29.00 and it was fixed in an hour. Great work👍
can I buy in you're store tomorrow
Gina Castillo | Aug 23, 2021
Elizabeth Pena | Aug 23, 2021
Yes most definitely 😉
Are they open? The comment from the owner on here says that they are open for appointments only. I went an no one is there. Just confused on how I set an appointment and was told to be slightly early, then no one is there.
Martin Lopez | Aug 23, 2020
Jehad Alqam | Aug 23, 2020
You have to call to make an appointment, walk ins are not accepted
I bought a new Tablet and was installing it. It got locked and wont let me do anything. Can I bring it there?
Go to Settings > Wi-Fi, and make sure Wi-Fi is turned on.
Tap the name of the secure Wi-Fi network you want to join.
Enter the password for the secure Wi-Fi network, then tap Join. If you can't tap Join, the password you've entered is incorrect.
Edit: if you're not home. You will need to purchase a data plan with your cell phone provider.
Salt water corrodes faster than dropping your phone in the sink. You can try putting it in uncooked rice but it may never be the same if it comes back on at all. Feel free to call the Apple Store and speak to a rep though.
How to get email support from Apple in Victoria Gardens
Bernard Rothschild | Mar 26, 2022
albert vasquez | Mar 26, 2022
I don't really know I probably would go into the store I don't know if you need to make an appointment I know when I went 2 weeks ago on a Sunday I didn't have to make an appointment we just went in there and they took us there was a lot of people but maybe a 20 minute wait sorry but you can check with them and maybe they can help you
I am not able to get an opening screen which permits me to make a phone call
Bernard Rothschild | Mar 26, 2022
David Wilbert | Apr 25, 2022
This appears to be a comment rather than a question. What screen are you talking about...
Can you unlock iphone?
Alex Martinez | Feb 24, 2022
Ulises M.A | Feb 24, 2022
No, they don't do it, I went to that and they called me
How to I book an appointment for you to transfer all my information from my iPhone 6 to my new iPhone 13?
2122tom2122 | Jan 25, 2022
Harry | Jan 25, 2022
Genius Bar Appointment over the phone
i forget the password on my new iPad
how do i get it reset ?
jeff SMITH | Jan 25, 2022
Shawna Downs | Jan 25, 2022
The Apple store can probably help but make sure you have an appointment or they won't see you.
a comfort dog and or a service dog is acceptable. must be trained not to go potty inside store. your pet companion can not be aggressive, ie: bark growl or bite. so yes if your dog meets these conditions. remember these guide lines are still subject to change depending of the manager of the day and any past incidents that occurred in the last few days or week.
Are appointments necessary during COVID? Or can i walk in if i need help?
Jessica Balderas | Aug 23, 2021
Elena Briganti | Aug 23, 2021
Appointments are necessary
I bought an iwatch in July. I want to get the new iwatch. Do you take trade ins?
A Google User | Aug 23, 2021
Rosario Ornelas | Aug 23, 2021
yes
My MacBook can't turn on, can I come in to the store to get it fix???
Selena Hà Tran | Aug 23, 2020
Bluelou Boyle | Aug 23, 2020
The store is temporarily closed
Is the Victoria garden store open on Wednesday and can I make an appt for tech support
JODY HUGHES | Aug 23, 2020
Bluelou Boyle | Aug 23, 2020
The Apple store isn't currently open
anyone know if the apple store is open someone who knows
Paola Lobos | Aug 23, 2020
Bluelou Boyle | Aug 23, 2020
Nope
Can you drop off your iPhone for service?
bernard averbeck | Aug 23, 2020
Charlotte Brown | Aug 23, 2020
From what I heard the iPhone store and or Apple store is not open yet
My iPhone 7 is flashing BATTERY 20% What does mean? Do I need a new Battery.
Luz de Guzman | Aug 23, 2020
Matt Hernandez | Aug 23, 2020
If your battery is consistently at 20% (i.e. not charging or holding a charge) then yes, you may need a battery replacement.
If I lost an airpod , do you guys sell single ones if I lost one??
Seth Palomino | Aug 23, 2020
Daniel Blanco | Aug 23, 2020
Yes they do!
Is in store shopping available?
Laila R | Aug 23, 2020
Jeremy Villa | Aug 23, 2020
It was open Saturday 6/6. Limited capacity with temperature checks at the door.
Can I get an appointment at the Genius Bar?
A Google User | Aug 23, 2020
Jehad Alqam | Aug 23, 2020
No they will turn you away. You have to do it online or over the phone
I went to Apple session one on the I Phone a couple of weeks ago. I still need questions answered before my trip next week. Is it possible for someone in the Rancho Cucamonga store to help me with it tomorrow and would it cost anything?
Judy Brady-Finke | Aug 23, 2020
James Ranger | Aug 23, 2020
They can, but they will take appointments first and the store is always insanely busy.
My AirPods right side working 🥺can they repair ?
Leticia Sanchez | Aug 23, 2020
James Ranger | Aug 23, 2020
I doubt they will repair them on site. I'm sure if you have a warranty that they will either replace them or send them to be repaired.
Is Apple Store Gift Card available in this store?
Daniel Adeyeye | Aug 23, 2020
John Pettit | Aug 23, 2020
I believe so it is a full service store very large and fully stocked
Ok community I bought a apple I pad off a homeless man felt sorry for him but it's used and there is what I'd call a lock I think on it he says d I just have to register it through appplenwhat do you all think
Maggie Saklak | Aug 23, 2020
Anthony Gallardo | Aug 23, 2020
No, you will need the receipt in order to remove any locks.
After apple announces new products do they have them on display before or on the day that pre-orders start or are they not displayed until the same day they officially launch?
I’m having a problem hearing my conversations unless I’m on speaker. Is this common on the iPhone 7plus?
Deanna McDonald | Aug 24, 2019
Anthony Gallardo | Aug 24, 2019
Clean out the speaker you can't hear out of with alchohol and a toothbrush. If that doesn't work visit the Apple to run diagnostics. Schedule an appointment at support.apple.com
Hi I would like to buy 3 iphone if sell available either 8 or X . And have special price alike buy 2 iphone and get free 3rd ?
hi, do you have battery replacement for iPhone 5 in Victoria garden Apple Store ???
Michael S | Aug 24, 2019
K L | Aug 24, 2019
Call Victoria Garden Apple for the info.
I purchased a brand new IPhone at the Apple Store in Victoria Gardens on 2.8.2019 and it fell, cracking the screensaver and corner of the new phone on 9.24.2019. Can I take my phone to a Best Buy in Corona to have it fixed under warranty?
Catherine Schlosser | Aug 24, 2019
Anthony Gallardo | Aug 24, 2019
No, physical damage is not covered under warranty.
Here are the costs a display replacement depending on the model.
Visit support.apple.com/iphone/repair/service/screen-replacement
If you can afford 2 h of your morning, line up in front of the store before opening time, 10 AM.
They will diagnose your phone and suggest the most affordable solution.
I had to reset my phone and now i'm trying to set it up but it is saying that a two-factor authentication code has been sent to my other iphone but I don't have another iphone that it would have sent it to.
My iPhone 8 Plus is not working properly can I go in to the store tomorrow
Lidia Jacobo | Aug 24, 2018
Juan Nava | Aug 24, 2018
If you have not made an appointment be there before opening time, 10 AM. Be prepared to wait, last time I waited 2 h but my unit was repaired.
I have a IPhone 6plus and the screen freezes and goes out , everybody is saying it’s a Apple problem and it’s happening a lot. How much is it to fix this problem at Apple ?
Alexus Scott | Aug 24, 2018
Brad Williams | Aug 24, 2018
Only Apple can tell you that. They might swap it out.
I bought a I phone 6plus in your store in 2015
Now I am in India and now I forget my password so now here apple customer care
Person asking a bill at the time of purchase I did not get the bill can I get that?
My computer will cut off on it. I try to restart it but there is no activity until it is ready to turn on. I will close it and go do something else. When I do open the laptop, it has the message "Your computer was restarted because of a problem."
My iPad is disabled, my touch I'd is not working.
Can I have an appointment
Rogel Hidalgo | Aug 24, 2018
Jo Si | Aug 24, 2018
U gotta call them directly
My iPhone won’t work. Its downloaded &when I charge it, it turns on, the screen is white w/the apple in the middle of it but it won’t go on after that. It stays frozen &it stays like that till it has no charge again. How much would it cost to fix it?
Since this is just a public forum, you'll want to call the store itself to schedule that appointment. Borrow a friend's phone if your iPhone 6 is your only means right now. Good luck!
Depends on what you're wanting to do there. Technically appointments aren't required for anything, it only expedites the process since walk-ins are typically taken first come first serve. Some services may take several hours to be seen for even without an appointment. It all depends on what you're wanting.
Fixed my iPhone 7 Plus, broken screen at those kiosks at the mall but it’s not working too well. Can they replace it even if it’s not an original screen?
Edith Mata | Aug 24, 2018
Kenneth Graham | Aug 24, 2018
Yes
My iPhone 7 keeps freezing would you guys be able to fix it if I come Friday morning
priscilla Magana | Aug 24, 2018
Cameron Bolinger | Aug 24, 2018
Probably not. Took 2+ hour with an appointment scheduled a week out. Good luck with a walk in but lot of tine they wont even look at it.
We are having problems unlocking an old Ipad 2. If we make an appointment and come to the store, can you help with the problem.
Arthur Rosenbaum | Aug 24, 2018
Matthew Beasley | Aug 24, 2018
If the iPad is running any ios over 10, and you forgot or don't know the Apple ID password, and find my iPad is enabled, you can't do anything. If any of those things are not true, you may have a chance and yes, the Apple store would be able to help.
I'm picking up my desktop tonight, do I need an appointment?
Olivia Nevarez | Aug 24, 2018
marcus bermudez | Aug 24, 2018
No just tell them when you get there and they will put you on the list or grab it for you right away.
can i schedule an appointment with the genius for tomorrow morning
Ed Semon | Aug 24, 2018
Not A. Bot | Aug 24, 2018
You'll need to call the store to schedule an appointment.
I have pages and pages of $1.99 charges on my credit card from itunes..I have never made a purchases on itunes...If this is for icloud i don't want it....how do i get rid of it?