Banner - University Medical Center Phoenix ER

Christina Ribic

I was recommended to this hospital specially from my primary doctor because of the level of care and excellence as a teaching hospital. I have been very ill for over a month and my primary doctor was very concerned and recommended that I visit the ER as soon as possible. When I was taken to my room I was shortly met by the attending physician. I explained my symptoms, duration of illness, and level of discomfort. The Doctor treated me absolutely appallingly. He asked what I thought they should do to help me. Blatantly insinuating that I was doing nothing more than wasting his time. He told me that I should be seeking outpatient care (gastrointestinal specialist) for my issues and I explained that while my doctor has made the referral however, she felt that I needed immediate care. He then proceeded to dismiss me in a very condescending manner when I explained how Ill I was feeling. I have NEVER been treated with such lack of respect and dignity for seeking help when sick. His bedside manner was so terrible I began to cry and asked him to please leave the room so that I could leave. I felt this was my only option as he made it clear in the less than 5 minute evaluation that I was of no concern to him. This interaction was by far the worst experience I have ever faced by a medical professional. I went home still very I’ll with no answers. I do not want a generic response with an email address that will never be responded to or read. This is how your patients are being treated by the very ones that should be there to care for them. I encourage the highest person in charge to address this matter urgently.

Justin Simmons

This hospital does not care about the well being of its patients. I have currently waited of 5 hours with a foot that continues to swell and is changing color with know injury. I was sitting, stood up and could walk. Told one of the workers about the swelling and discoloration change, guys says," I will put it in your chart. " without my name?," I ask. Then he dismisses me with I am busy with something else. Tell them about vomit all over the floors in the restroom, we will get someone on that right away. It has been a hour now..... blowing my mind the lack of care for just general sanitation, let alone the 5 hour wait with no communication whatsoever. I am not even the longest to wait.

Z S

My wife and I just had our daughter here and I cannot express enough how great the staff was. Bernadette is an absolute superstar nurse and Dr. Hervey pulled some superhero moves pulling our baby out; I was truly amazed. My wife and I are both eternally grateful for the staff here. You can tell that they actually care about what they do.

M Gad

Huge hospital with multiple connected buildings & parking garages/lots. I recommend making an app to guide people how to navigate. People I met were friendly except for one on east lobby front desk as I was leaving around 7pm. Funny update: next time I was there, coming out of parking garage, I saw a "banner" about BUMCP wayFinder app. See add pictures