Randy Chang - State Farm Insurance Agent

Category: Insurance agency in Mountain View, California

Address: 2083 Old Middlefield Way Suite 206, Mountain View, CA 94043, USA

Phone: +16509198880

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Bradley Bowles

Aug 11, 2022

I'm new to the Mountain View area and needed help transferring other State Farm policies to my new address - I received prompt and professional assistance!

Dr. Achal Garg

Dec 25, 2021

I recently moved from another state and was looking for a local State Farm agent for my car policies. After googling names of the agents, I decided to call Randy Chang's office. After few rings I heard click sound, someone on the other side just disconnected the call. Assuming it might be an error, I called again. This time, no answer. After an hour, called his office third time. This time someone answered the phone. After taking my details, she told me that someone will call me back. It's been 4 days I am still waiting to get a call from Randy Chang's office. In my 32 years with State Farm I have worked with many agents. I have always found them highly professional and responsive. I have never met a State Farm agent who never returned a customer's call. It is a very disappointing experience.

Keith Moreau

Sep 13, 2019

Randy and his team were perfect in every aspect. I had personal, home and business insurance with a number of different companies, and when I needed to add additional business insurance because my carrier didn't support what I needed Randy jumped to the rescue, insuring my personal and business needs fully as well and saving me a TON of money. He was so professional, responsive and honest. I'm so happy that I found Randy Chang, State Farm Insurance Agent!

Thom Werthman

Dec 29, 2016

Randy Chang is a caring professional, and his staff are some of the nicest people I've ever interacted with. I moved to California two years ago, shopped around for all my insurance needs, and was not happy with the various companies and offices I encountered. Thankfully, I found Randy's office and I have had a tremendously positive experience for all my insurances. Randy explains, offers alternatives, monitors, and accommodates for your best interests. I really give him and his staff a 6 out of 5 stars, and thank Randy Chang State Farm office for all their many kindnesses.

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Questions & Answers

How do I download the State Farm mobile app?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What factors influence car insurance rates?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What if I have a vehicle that's not listed on the Vehicle Type section?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

Can I use my check card or debit card?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

State Farm accepts most major credit and debit cards.

How fast can I get car insurance coverage?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Can I pay by phone or mail instead of online?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What is the difference between market value and replacement cost?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

What is the difference between sending my quote and purchasing with an agent?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

Why should I sign up for the Paperless Notice of Privacy Policy?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

What can I do on the State Farm mobile app?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Is my payment information secure on your website?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What if I have more than four vehicles or four drivers in my household?

Randy Chang - State Farm Insurance Agent | Jun 24, 2022
Randy Chang - State Farm Insurance Agent | Jun 24, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How can I pay for my insurance if I decide to purchase it online today?

Randy Chang - State Farm Insurance Agent | Aug 23, 2021
Randy Chang - State Farm Insurance Agent | Aug 23, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Randy Chang - State Farm Insurance Agent | Aug 23, 2021
Randy Chang - State Farm Insurance Agent | Aug 23, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Randy Chang - State Farm Insurance Agent | Aug 23, 2021
Randy Chang - State Farm Insurance Agent | Aug 23, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Randy Chang - State Farm Insurance Agent | Aug 23, 2021
Randy Chang - State Farm Insurance Agent | Aug 23, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Randy Chang - State Farm Insurance Agent | Aug 23, 2021
Randy Chang - State Farm Insurance Agent | Aug 23, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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