Sedona Crystal Vortex

Christina Carlson

I realize buying jewelry and crystals in Sedona I’m paying a tourist tax. However every trip I come back to this place and happily pay for jewelry. Every piece has been reasonably priced and beautiful. Staff is always friendly and not rude to my kid (unfortunately something I’ve ran to too many times in Sedona). Highly recommend.

Savvy Surreal

Upon entering I was greeted pleasantly, but shortly after that I overheard two of the employees alerting each other to the “two Mexicans in the corner”, who they suspected of stealing. Allowing me to hear this conversation was unprofessional right off the bat, but because I did hear it, I too began to watch them and saw no suspicious behavior at all, which made me feel kind of like they were profiling the only brown people in the shop. That was kind of unsavory in my opinion but I continued to browse the selection and pick out a couple of small things, at which point every single employee approached me multiple times each asking me if I wanted a basket, which I repeatedly stated I did not as I knew I was only buying a few small items (because their prices were astronomically above market value) and then one of the employees clung on to me and fallowed me everywhere asking me question after question at which point it dawned on me, oh, ok, they weren’t profiling the Mexicans they just treat every single person who walks in like a potential thief. As a shop owner myself, I understand and appreciate loss prevention as I have to employ those tactics as well, but these people crossed a line. No one wants someone hovering over them asking endless questions while they’re trying to shop, not even honest customers with money to spend. It was especially disheartening to learn they essentially knew little to nothing about the crystals, I felt like I was hosting a free course in gemology to all of these young, under educated employees who also didn’t realize many of their high end crystals were dyed(and sold as natural, that’s a big no no). I remained friendly even though I was a bit annoyed because I went their to shop not to give my entire life story to random people who were treating me like a common thief and not a serious collector(which I am.) maybe the whole experience was just soured by the initial witnessing of them profiling the people of color, perhaps if I hadn’t seen that I’d feel differently about the unusual amount of attention they were giving me, but unfortunately that’s just my experience as a whole.

Nick Tan

Bad customer service. I was waiting in line to purchase an item and the 2 employees working did not even glance at me. Instead, both of the employees were more occupied with talking casually with a group of girls. I left the store after receiving no service for 5 minutes. And the store is proud to say they are voted as the “best gift store” in Sedona…clearly best in the bad customer service category.

Elizabeth Huerta

Amazing. Amazing. Amazing. I cannot express how these folks worked with my daughter, states away, to come up with the most perfect birthday gift I’ve received in my 40 years of life. On the day I’ve needed it the most. Thank you so much.