Hertz

Lauren Wray

Had the worst experience here. The employees were friendly but nothing about the service provided was professional, timely, or even clean. I highly suggest everyone stay away from this business.

Katherine Yo

Would leave no stars but guess one it is. Reserved a car and went in to get it.. a total waste of time!! If I used my debit that said it would be a "soft" credit check and a $500 hold which wasn't stated anywhere (they claim online, bs) ok so we proceeded. They ran a check and came back declined. I was so shocked. She couldn't explain why when I have a 707. I guess they don't cater to us poor folks. Is how I took it. Went to Enterprise which I always go with and don't ever have this problem... we were out in 5 minutes with a nice 2021 Toyota Camry! That car is sexy. I was in a time crunch and Hertz popped up first so went there.. huge mistake!! Never going there or cheating On Enterprise ever again!!! Would never recommend Hertz.. ever. Especially us poor folks. IMO How they made me feel!!

Rose Redman

Zero Stars! The review forced me to choose 1. I reserved a sedan for personal trip out of town with another vendor, but then I noticed I was able to save money with Hertz, so I canceled my reservation and booked with Hertz. I reserved the vehicle on 3/23 and received the confirmation immediately. I show up on 3/25 at 8:30, the date and time my rental was to start. The man behind the counter says "We just tried to call you (they didn't), because we do not have a vehicle for you." I said I have a confirmation number, he replied "We still do not have a vehicle for you and we might have one at 10:30, but no guarantee, it depends on vehicle returns." Again, I mention I have a confirmation number and tried to show him, he wouldn't even look and he replied with I still don't have a vehicle for you. I let him know this was very poor business practice. He didn't seem to care, nor did the other three employees who were there. I left and went to Enterprise, where I had my original reservation, even though I had cancelled my reservation, they were able to put me in a sedan and had me on my way in 15 minutes. They were also able to provide me with a discount, so I only paid $15 more than I would have with Hertz on such short notice! I will never reserve a vehicle with Hertz again and I have input on who we rent from at my place of employment and I will be sure our business does not rent from them either and we rent from Enterprise. Terrible customer service and poor business practices.

Katherine Owens

Service was 5 stars -- the overall parking and check-in set up can definitely be improved. I had very unexpected emergency car repairs and had to find a rental in the middle of the day on a Friday afternoon with enough room for me and my two young kids (and car seats). After explaining my situation to the team members, they went out of their way to make sure I had something I could drive home that afternoon and gave me a great rate. Staff extremely professional and courteous despite rude customers. Definitely recommend.