Woodman's Forge & Fireplace

Marijane Welford

I had my Harmon pellet Stove cleaned which I bought from Woodman's. As always service was incredible. I highly recommend Woodman's for all your pellet stove needs.

Aaron

I purchased a Ravelli pellet stove last year from these folks. It was a mess from day one regarding the pad - they brought one over that was broken, and then I had to wait weeks for the new one to come in. Finally the stove was installed, and it worked well. Fast forward a year. We are trying to get the stove fired up to prepare for the Fall and the dipping temperatures, and there's no technician on staff to support us. There are no alternative companies in our area that do service us. We have a stove that we cannot get repaired.

Bob Allegatore

I’ve purchased lawn tractors, leaf blowers and chainsaws (new one today) there and they always treat me great. The staff are knowledgeable and helpful, tolerant of my nonsense (I came in late and needed lots of assistance at the end of their day on a Saturday), and fair. Their service department is very capable and helpful as well. I feel lucky to have a place like that right here in East Wakefield! (Edited to fix a typo)

Christine David

I don’t recommend this business. We bought a pellet stove from them a year ago. We at first declined them to install thinking we could ourselves because the salesman said “it’s easy to install”. The same salesman who no longer works there, and was fired. When we picked up the pellet stove and kit they told us we had everything but we didn’t; and the install was extremely difficult for us. Wasn’t self explanatory. We called them and messaged them during Covid to hire them for the install. It took over 2 months to get someone to respond. The person who reached out to us asked for photos of the spot where the pellet stove was going. Then silence. My husband drove to the business to speak to someone finally getting somewhere. They set a date to install. They charged us another $158 for the part we didn’t get while picking up the pellet stove. They kept saying we got it but we didn’t. It’s a new construction house, and the pellet stove and all its equipment was in the same corner since the day we got it. We looked high, and low for the vent they said we got. The manager was awfully rude when we talked to her. When they came to install they left without speaking to us, and then called said they were going to change us again to come out to install the vent another $158 I had to pay this again to have them come out to install the vent. Today the guy came to install the vent he wasn’t here for an hour, and they want us to pay a 2 hour minimum which is $90 an hour We have security camera proving he wasn’t even here for an hour. If you want to be ripped off go here. Calling BBB (According to the guy on the phone he said “it wouldn’t be the first or last people contacted the BBB” he didn’t seem fazed or bothered by that at all. POOR CUSTOMER SERVICE. Oh, and they say there going to charge our credit card without our permission. They wrote our information down and that’s illegal.