BMW of Norwood

Christopher (Gus) Connolly

I purchased my BMW in April. Car runs great, zero issues. When I bought it I got tire insurance. Shame on me for not looking more closely. I noticed it said tire and cosmetic insurance. Cosmetic for a 2016? Why would I buy that? So I canceled it two days letter. I have a letter stating as such and told me my money would be returned and place on my principal. The company BMW purchased insurance with hasn't answered emails and phone has a voicemail that is full, of course. I would think BMW of Norwood would be able to call for me to get this done, but obviously have not! I honestly never do this!! In fact this is the first time I have ever done this. I am beyond frustrated!! I am rather shocked that BMW of Norwood would be like this. I am hoping to add to this by saying BMW of Norwood helped, but if the previous 50+ days is any indication I won't be.

Paris Roulston

Liz and Tom at BMW of Norwood made this experience so personable and effortless. Tom was willing to negotiate price and order items for me that I requested be included with my purchase without a hassle. Liz is honest, kind, and authentic - after the interaction I felt I had made a friend. She gave me her personal cell number for updates on the vehicle I purchased and on her day off came to personally deliver the car to me an hour away to ensure I would be handed off the car efficiently and as quickly as possible. I would not have wanted to purchase my first car from anyone else... an absolute queen!

James Myers

Elizabeth (Liz) did a wonderful job handling all of my questions and making my purchase as easy as possible. She even won my mom over, too. 😂. The car was spotless which is very reassuring. Paul was really great to meet and helped to both deliver my car and make sure all the paperwork was done. Heather helped me so efficiently with financing and Tom was very cordial. BMW of Norwood has an excellent staff and I appreciated the professional attention and courtesy.

John Locke

I want to thank Dee Smith and team for a great car buying experience. My wife and I purchased our first BMW (X1) in March and her patience and customer service was top notch. Everyone at the dealership: service, tech support genius Kyle, to our financier Heather gave us all the help and support we needed for this purchase. I gladly give my highest recommendation to Dee Smith and BMW of Norwood.