Verizon Authorized Retailer - Wireless Zone

Mark Regan

Dealing with Verizon on the whole has been a largely negative experience. This particular location is less horrible but only by a degree. My contact at the store, a man named Jarred, was rude on the phone, hanging up on me after answering 1 question. He didn't even bother to end the conversation, he answered and then disconnected. Unfortunately when I entered the store he was the person available to help me. He didn't greet me, he didn't make any effort to interact with me, he never asked me if I had any questions or needed any help, he stood there silently until I explained why I was there. He wordlessly took numbers off the box verizon sent me, grabbed my new router, and walked away after handing it to me, checking his phone during. This very short process. I had to ask another employee if there was any type of receipt and if I was all done, because jarred had left for the back of store. I gave the store 3 stars because for all this employee did wrong, he did ultimately get the job done. He did it with a frown, made it clear I was an inconvenience and certainly won't win any employee of the year awards, but unlike the reps on the phone, he at least accomplished something and that deserves at least 3 stars. If you do happen to come to this store, ask for rocky. He was entertaining, polite, and engaging. The customer he was helping was laughing and joking with him, and he was the person who helped me finish the transaction and get my receipt.

Big Kid Barone

Dude said I had a 3 ft charging cable with the fitt dollar outlet charger.....how is it fity without a cable.......he said it was 3 ft....where did he read that..or is he just making stuff up to make money.....then also they have no good models of phones...only the ones that will make them the most commission somehow...the rest they need to order....why they lie to me about the expensive charger ? they Thry never have decent phones .mmtheurea franchise and dont care...and

AJ watson

Decided to switch from T-Mobile because the service was awful. Came into this location, Mike was great. Easiest process of phone buying I’ve ever had. Will definitely be back! Thanks Mike.

Chris Chaplic

They don't even deserve one star at this store! I went in to buy my husband a phone which I did and they also talked me into trying a new phone for myself which I really didn't need but they said that I could take it home try it out and return it within 7 days. I went back 2 days later to return the phone because it was absolutely horrible and of course I was treated rudely by the manager Rocky and told that there was a $100 restock fee which conveniently nobody mentioned to me at all while they were trying to get me to take the phone home and try it out. Rocky, the store manager, was one of the most rudest individuals I've ever dealt with as manager of a store he needs to learn what real customer service is. He was rude angry and short-tempered and whoever runs this store should really consider taking him out of the position I will never buy another phone there ever and I will never recommend this store to anyone. Buyer beware when you go into the store they try to talk you into taking a phone home like they're doing you a favor and they never mention the restock fee which they rudely collect when you bring the phone back. They're running a scam there with this restock fee so again buyer beware.