Liberty

Sailo Sellappah

We moved into our house in September of 2021. I noticed after a few months we didn't get an electric bill. I called the company to see what was going on. They said they were having resource constraints in the billing department and that they weren't able to send a bill out for a while longer. So I asked for a total of what I owed thus far and the operator couldn't give me that info at the time. In Feb of 2022, I received a bill for over $1200. I called to see if I could get any assistance from the company with such a large balance, especially after buying a house. They said I had to pay it but extended the due date. A couple of months later I found out that this happened to someone else I knew but they were able to get a percentage off of the total balance. I then called and asked to speak to a supervisor about it. They gave me the same answer as before and didn't really answer my question of how someone else in town was able to reduce their bill but I couldn't. I spoke with a supervisor, who passed me on to a lower level manager with no resolution.

Matthew Crevier

Absolutely terrible service. Weekly power outages for my business. I spend every Monday rebuilding systems because we lose power every Sunday. 3rd world countries have more reliable service than Liberty utilities is able to provide. It's laughable.

Wesley Newcomb

Autopay was working two months in a row. Then it didn't. Then they blamed us for it. My wife was locked out of her account and couldn't manage it. Look at the other reviews: tons of 1-stars. Get your act together, Liberty.

Melina Murray

Trying to set up my account feels like pulling teeth, I've sent two forms of identification because apparently my social was not enough, that takes 6+ hours to process, which they aren't available on the weekends, and when they did finally get back to me and I have to call to further set my account, I've called 6 times at different times during the work day and each time I get transferred to a customer representative it hangs up on me, I've emailed twice about it. This was all between their open hours too. I'm updating my review because my call finally went through and the woman on the line was so so kind, she felt so sorry about the run around and I respected her apology and knew it wasn't her fault, although the process was irritating this particular representative put me at ease that everything would be handled.